Forum Discussion

Re: iDEAL Payment Option Unavailable on EA app and Web in NL/BE (Since Oct. 2024)

Yes, I'm physically located in the Netherlands, and my app region is also set to the Netherlands.

Around the time when the Ideal payment method stopped appearing on the EA website, I noticed a change in the appearance of the Ideal payment option in the EA app. Previously, it didn't ask for my international bank account number and owner's name. I could just select Ideal as the payment option and press continue. 

Unfortunately trying to use ideal as a payment option on the EA app now causes this error message to appear:

"We're unable to process your order at this time due to an issue with your provided payment method. Please use a different payment method to complete your order, or try again later."

The EA website does not display Ideal as a payment option, while the EA app does show Ideal as a payment option, albeit in a different way than previously.

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