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EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
4 years ago

Re: [INFO REQUEST] How to Fix "Your Game Failed to Launch" Error in EA app?

What have you tried so far?

22 Replies

  • All of the above. There wasn't any issues starting the game from the EA app before, until now and none of the above suggestions work, reading through all posts here. 

    "An error on our end caused your launch to fail"

    Running Windows 11 Home 21H2, 22000.434 with latest updates.
    Cache is cleared
    App recovery
    Ran game as admin and not admin
    Uninstalled and reinstalled launcher
    Uninstalled and reinstalled game (Battlefield 2042, only game I own)

  • Unfortunately, I'm in the same boat as you. I've done absolutely everything I could find. Uninstalled, fresh boot up, windows fire wall, nothing works. I downloaded the Sims 4 through gamepass and I've been trying at this for hours no, but to no avail. Please help.

  • They do! If you read through the conversation, they have responded multiple times.

    I got an update! I got BF2042 to work and this is how I did it.

    Uninstalled the game and EA desktop app.
    Downloaded Origin desktop app
    Installed BF2042 through Origin
    Launched BF2042 through Origin. 
    Sometimes it takes two launches for the game to start but through Origin it works. If i do it through EA app; same error message like before.

    Hope it helps for others to play BF2042 as well. I Really want a fix for EA app though so the issue remains for this thread.

  • The problem with this 'fix' is Origin can't be used with Game Pass, which I suspect a lot of us are using. This is seriously some BS. You used to be beautiful EA. I wish I had bought the game on a different service so I could avoid using this POS app altogether. And these workarounds are absolutely ridiculous. If Origin is the only way to make it work, then get rid of this failed experiment known as EA Desktop, and get us Game Pass users on there instead!

  • lfoolsl's avatar
    lfoolsl
    4 years ago

    I have a easier fix.  All you have to do is find your install folder for the game your trying to play through EA (Beta) App;  In my situation it was the Origin Games folder (C:\Program Files (x86)\Origin Games).  Right click the game folder and Cut and Paste in to C:\Program Files\EA Games.  Go to the EA App and play/install the game and it should work after downloading/verifying files.  No need to Uninstall the App or your Games. 

    I ran into this problem from installing EA Beta App from Origin.  Games will only run from the EA App/ EA Games location as there is no option to point the app to the install location even though it detects that you have the game.

    Your welcome EA  🙂

  • EA games folder goes ALWAYS to C:\ even if install the game to on D:\ on EA desktop named file and so no EA Games file there. 

    If you try to put it on EA desktop file it says: "The action can´t be completed because the folder or a file in it is open in another program. Close the folder or file and try again." NOPE NO FILE OR FOLDER OPEN. 

    The whole Battlefield 2045 and EA is buggy as hell. You have to restart the whole game after every conquest game for moths now 95% of time and EA account does not work.

  • brophy79's avatar
    brophy79
    4 years ago

    Dont know if this has been said, i fixed it by unchecking the run as administrator in the short cut properties. 

  • @EA_Jason I have the exact same issue and tried everything. This is crazy. This problem has been around for so long. I played 50h of a game and out of the blue, I cannot launch anymore.
  • Hi All,

    Actually this worked for me and I've tried everything else in the thread :D 

  • A_Bridge_2_Far's avatar
    A_Bridge_2_Far
    3 years ago

    I have spoken to ea support and been told the following about the download problems with games, its an ea app bug and they are working on a fix so im told.

    Sumit (03/11/2022, 12:59:36): Thanks a bunch for staying online, I just double checked with my team on this. Evidently, this is an on-going issue at the moment. Just like you, hundreds of thousands of players are also impacted by the same situation. 

    Sumit (03/11/2022, 13:00:44): Good news is our game teams are on it. They're literally working on a fix as we speak. It won't be long before this gets taken care. Once that happens, this'll be resolved not just for you but for all affected players.

    Sumit (03/11/2022, 13:02:07): I don't want to make any false commitment with you but team working on it will get resolved soon it will not take too long.

    Sumit (03/11/2022, 13:04:22): It will not take that much of time as we have updates it will get resolved soon.

    So can community staff please stop suggesting that people have problems with game blocking etc.... EA have admitted a problem with the app.

  • Nerot1x's avatar
    Nerot1x
    3 years ago

    I'm having the same issue.. tried literally everything possible. I also look through the logs the EA App creates and found the following error lines:

    67 [2022-11-07T20:29:42.150Z] PID: 20544 TID: 18756 ERROR (eax::foundation:😕erializeEnvironmentImpl) Cannot serialize environment: the result is too long, 175734
    68 [2022-11-07T20:29:42.150Z] PID: 20544 TID: 18756 ERROR (`anonymous-namespace'::createGameProcess) [GLS] Error getting game launch environment

    Doubt any EA is watching this topic but this info should give them enough info to tell us what the problem is.

  • @lfoolsl Thank you man. This idiocracy called ea can 't even do a proper launcher but with the help of GIGACHADS like "ifoolsl", I am finally saved. May the god lead you to ea troubleshoot department.
  • mceq's avatar
    mceq
    3 years ago

    I saw your post havig the same issue i uninstalled EA games. Downloaded origin app but when log in EA pops up 

  • bohemond1980's avatar
    bohemond1980
    Seasoned Traveler
    3 years ago

    This doesn't apply anymore since EA App is categorically forced. Crysis 3 is completely broken now.

  • Abenvenuto421's avatar
    Abenvenuto421
    Rising Novice
    3 years ago

    So I went into properties and found where it said app recovery under ea app and clicked that, it repaired and then my game launched 🥹

  • brockle's avatar
    brockle
    2 years ago

    when using the Ea game app the games either fail to launch or take many attempts to start

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