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Re: "low on disk space" or "out of disk space" (EC:10602) error in EA app

Sorry for the delay, I've been at work


1) I was not able to install that .msi file due to an issue with windows installer (which is something I've run into before trying to play cities: skylines, I never understood nor resolved the windows installer issue instead just bypassed the C:S launcher with the help of a developer)
2) I did, however, find a bunch of EA App logs! I attached the most recent log in the temp folder. I feel like I just discovered a scientific breakthrough to solving my problem!

15 Replies

  • impulsive_egg's avatar
    impulsive_egg
    3 years ago

    Hey y'all! I just fixed my problem! i don't know if it will work for everyone who is running into this issue since my situation was unique (because I monumentally screwed up my own computer due to my own poor choices) but I now know why the app wasn't installing for me:

    I had disabled windows installer. If you've run into an error message after trying to install/update something that says "The windows installer service could not be accessed", you might want to try restarting the windows installer service, here's how to do it:

    1) open the Run Program command prompt either by right-clicking the windows icon in the bottom left of your screen and clicking "run" OR pressing the windows key + R on your keyboard at the same time

    2) type in the bar services.msc which will open all of the services that runs your computer

    3) scroll down until you find windows installer (It is in alphabetical order) and double click it

    4) in the general tab, make sure the start-up type says automatic or manual

    5) in the same tab, under service status, press start OR press stop, then start.

    6) hit apply, ok, and now try to install/update whatever it was you were trying to do

    I really hope this will work for others, this was by far the most frustrating technology issue I've ever run into and it was my own darn fault

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @impulsive_egg

    Glad to read that you've managed to fix the issue yourself! Thanks for mentioning the steps here. 🙂

    @ace6be07023e1f65, you are not able to install the EA app in a different install directory, other than the default C drive.

    Could it be that you have the same issue as @impulsive_egg?

  • Moxirah's avatar
    Moxirah
    3 years ago

    Has there been any forward movement on this yet? I'm getting this same error now. I'm shocked to see this goes back to January. That's not okay.

  • PumkinLovesYou's avatar
    PumkinLovesYou
    Newcomer
    3 years ago

    Hey @EA_Leeuw I'm having the same issue as the others. I have more than triple the disk space available and yet the game wont update. 

    my report ID is 917c63f6-e4a0-43ef-fd10f98452cd

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Moxirah @p1nklemonad3, did you both install the game on a separate internal drive, so not the C drive?

    And what is the amount of available space on your C drive?

  • Can i Please get some help in trying to fix Battlefield 2042? I cant download the update for the game it keeps telling me I dont have any space Ive redownloaded the stupid EA app atleast 10 times Ive cleared cache each time... What else must I do?????

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @CraniumFluid,

    Could you share a screenshot of the error? And also a screenshot of the available space on your local drives, please.
  • I downloaded the EA app again twice today and still nothing switched between all 3 of my drives and still this issue....

  • CraniumFluid's avatar
    CraniumFluid
    3 years ago

    why does it only download to my C drive????? it literally making me go back to my C drive the ONE time i was able to get it on my E drive it reverts back to this bull....

  • CraniumFluid's avatar
    CraniumFluid
    3 years ago

    This is what I was originally trying to do but If i download it on any drive besides my c that literally has on 250 gb....... it doesnt work. wtf is actually going on??? ive cleared cache , redownloaded many many many times and its still happening? any insight would be nice because at this rate ill never buy a thing from yall again.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @CraniumFluid, so the EA app can only be installed on the C drive. It is not possible to install the EA app itself on another drive. However, you can install games that you want to download via the EA app on another drive. This can be configured via the EA app settings. Is there where the confusion might be?
  • Alright i could of sworn that I had it on my E drive before but regardless I cant download the game on any drive at all 

  • CraniumFluid's avatar
    CraniumFluid
    3 years ago

    Is there a solution for that? because if you're just going to tell me to redownload the EA App and to try to redownload it again idk what to say atp.

  • nnikama's avatar
    nnikama
    2 years ago

    I think I have the same problem on my Mac. I am trying to install Sims 4 from Origin and it says it's unable to do it because of insufficient disk space - it asks for 7GB and I have 130GB free space.. I have no idea how to resolve it. Can anyone help?

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