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Re: Mac EA app - "The app crashed unexpectedly" or "Background Services Crashed"

@EA_Leeuw sure thing!

Product: The EA app

Platform: MacOS, Core i7

Please provide more information on your operating system (OS): Sonoma 14.4.1

Which client functionality are you experiencing this bug with? Performance

When did this happen? (dd.mm.yy hh:mm): 01.05.24

Summarize your bug: The app crashes when trying to launch.

How often does the bug occur? Every time (100%)

Steps: How can we find the bug ourselves? 

1. Click on the EA app icon and wait.
2. A pop-up with the following error occurs "The App crashed unexpectedly. We ran into a problem, but a quick restart should fix it."
3. When restarting, the issue shows again and again and the app doesn't launch.


What happens when the bug occurs? The app crashes and displays a pop-up saying "The app crashed unexpectedly".

What do you expect to see? The app should not crash and I should be able to play games I have purchased.

Hope that helps!

1 Reply

  • tfat98's avatar
    tfat98
    2 years ago

    @holovkoA wrote:

    @EA_Leeuw sure thing!

    Product: The EA app

    Platform: MacOS, Core i7

    Please provide more information on your operating system (OS): Sonoma 14.4.1

    Which client functionality are you experiencing this bug with? Performance

    When did this happen? (dd.mm.yy hh:mm): 01.05.24

    Summarize your bug: The app crashes when trying to launch.

    How often does the bug occur? Every time (100%)

    Steps: How can we find the bug ourselves? 

    1. Click on the EA app icon and wait.
    2. A pop-up with the following error occurs "The App crashed unexpectedly. We ran into a problem, but a quick restart should fix it."
    3. When restarting, the issue shows again and again and the app doesn't launch.


    What happens when the bug occurs? The app crashes and displays a pop-up saying "The app crashed unexpectedly".

    What do you expect to see? The app should not crash and I should be able to play games I have purchased.

    Hope that helps!


    I am getting this too. My Mac has been completely updated and I’ve tried reinstalling several times! 

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