Community Manager@fkirenicus, if you opened several cases, this would probably explain why some of those are marked as duplicate.
I understand that you're impatient to hear back, but if you reach out via email, it might take some time for the reply to get back to you, so I can only ask you to have a little patience and you should receive your reply hopefully soon.
Community Manager@fkirenicus, I understand this is frustrating, but since this is about an account related issue, we can't look into this here on the forum.
Did you check your spam folder to see if the replies might have ended up there?
Not all help options show live chat as a contact option, so that might be why you're not seeing it, but in your case, you might want to try live chat to get in contact with EA support.
-Poppy
@EA_PoppyAnd now this: they simply refuse to help!!
"I tried to recover the details, but sorry, as our tools are currently experiencing some problems, so we are unable to recover your details. I have noted the details of case 154737963 and that he contacted during an outage. We will definitely help you with this problem."
There clearly is a pattern here, as this was the tactics of EA "help" the other times I've tried: first some rounds of asking my email address and asking questions about something I've actually explained in the attempt to establish communication, and then this: "we are having trouble with our tools".
It's nothing but a vicious circle and how this kind of behavior (or: trolling) against your customers can be defended by you EA advisors is totally beyond me, sorry. I also fail to see how I can answer this properly, since there clearly is no will from EA "help" to actually do that - HELP.
@EA_PoppyIt is impossible to talk to someone who are interested in actually helping. Every time I answer one of your agents' questions, I am answered by a different person (or bot) who asks for a verification code and when I answer that I get a reply from yet another person (or bot) that asks the same questions I either have answered already in my first post in the case, or as an answer to some other agent (or bot) who has asked the same question before them. This is horrendous behavior is repeated by all "help" agents.
Community Manager@fkirenicus, I know this is frustrating, but please don't post several times in a row. We aren't live support here, but a player-helping-player forum. So it is normal that replies take a while. Unfortunately, I really can't help with this. As mentioned before, we do not have the ability to see account details here on the forum, so I can't look into account issues for you.
It sounds like there might be a mix-up with your two accounts and the games are possibly on that older account. If you lost access to that account, EA Support can look into this with you.
But you do need to contact EA Support. Here on the forum, we cannot help with this further.
To contact support regarding your inaccessible account, follow the link here: https://help.ea.com/en/help-contact-us/?product=ea-app&platform=&topic=login-ea-account&category=manage-my-account&subcategory=cant-log-in
I'm going to close this thread here now, since we really cannot help with this account issue. Please follow the above link and get in touch with EA Support again regarding your inaccessible account and missing games.
-Poppy
