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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
3 years ago

Re: need for speed payback unavailable in your region

Hey @kentaro51,

Thanks for the report.

It's possible that the game is actually not available in your region, however, I would like to see if I can verify or clarify this.

May I ask the region you're from?

12 Replies

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @kentaro51, I see. And you've claimed the game via Xbox Game Pass x EA Play, right?
    And this is the only game that gives this issue?
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @kentaro51, alright, and is your EA account & Microsoft Xbox Account configured with the same region?
  • right but another app the source, nfs revenge is available in my region attached an image to be proved

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @kentaro51, yeah but that via Origin and as a standalone purchase (from what I can see on the attached image), not as a subscriptions via EA Play that you got via Xbox Game Pass.

    You get this message via the EA App, right? And when you search for the game in the Xbox app, what message do you see?
  • by xbox pass it says it is available but I click and it goes to the EA APP and it says unavailable in my region

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @kentaro51,

    In that case I would reach out to EA Support to make sure that there's nothing wrong with your account.

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