Forum Discussion
12 Replies
my region in portugal
- EA_Leeuw3 years ago
Community Manager
@kentaro51, I see. And you've claimed the game via Xbox Game Pass x EA Play, right?
And this is the only game that gives this issue? yes this for now is what's giving this problem
- EA_Leeuw3 years ago
Community Manager
@kentaro51, alright, and you're not using some kind of VPN I assume, right? nothing my friend
- EA_Leeuw3 years ago
Community Manager
@kentaro51, alright, and is your EA account & Microsoft Xbox Account configured with the same region? yes, same region, portugal
- EA_Leeuw3 years ago
Community Manager
@kentaro51, gotcha. In that case, I would recommend reaching out to our EA Support team to make sure there is nothing wrong with the EA account. If there's nothing wrong with your account, then this would mean NFS Payback is currently not available in your region.
EA Help on Twitter: https://twitter.com/EAHelp
EA Help on Facebook: https://facebook.com/EAHelpHub
Live-Support (Phone, Chat, Email): https://help.ea.com/contact-us/
Thanks. right but another app the source, nfs revenge is available in my region attached an image to be proved
- EA_Leeuw3 years ago
Community Manager
@kentaro51, yeah but that via Origin and as a standalone purchase (from what I can see on the attached image), not as a subscriptions via EA Play that you got via Xbox Game Pass.
You get this message via the EA App, right? And when you search for the game in the Xbox app, what message do you see? by xbox pass it says it is available but I click and it goes to the EA APP and it says unavailable in my region
- EA_Leeuw3 years ago
Community Manager
Hey @kentaro51,
In that case I would reach out to EA Support to make sure that there's nothing wrong with your account.
About EA app Technical Issues & Bugs
Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,602 PostsLatest Activity: 3 hours ago
Recent Discussions
- 11 hours ago
- 13 hours ago
- 13 hours ago