Re: need for speed payback unavailable in your region

@kentaro51, I see. And you've claimed the game via Xbox Game Pass x EA Play, right?
And this is the only game that gives this issue?

@kentaro51, alright, and you're not using some kind of VPN I assume, right?

@kentaro51, alright, and is your EA account & Microsoft Xbox Account configured with the same region?

@kentaro51, gotcha. In that case, I would recommend reaching out to our EA Support team to make sure there is nothing wrong with the EA account. If there's nothing wrong with your account, then this would mean NFS Payback is currently not available in your region.

EA Help on Twitter: https://twitter.com/EAHelp
EA Help on Facebook: https://facebook.com/EAHelpHub

Live-Support (Phone, Chat, Email): https://help.ea.com/contact-us/

Thanks.

@kentaro51, yeah but that via Origin and as a standalone purchase (from what I can see on the attached image), not as a subscriptions via EA Play that you got via Xbox Game Pass.

You get this message via the EA App, right? And when you search for the game in the Xbox app, what message do you see?

Hey @kentaro51,

In that case I would reach out to EA Support to make sure that there's nothing wrong with your account.