EA Staff (Retired)Re: Whenever I launch the EA app I get a 'temporarily lost connection error'
Hi Everyone,
Thanks for lettings us know what you are running into with the new EA App. I wanted to take a moment and share the awesome workarounds already provided by community members in this thread.
This error is typically caused by the EA App being blocked or closed from running in some manner.
Check your anti-virus (Community Workarounds)
If you continue running into this issue you can also try the following steps...
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Run the System File Checker tool then Check for Windows and GPU updates
- Check for other applications that may be limiting EA App or Game performance
- Connection and Advance Connection Guides
- Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
From here I will be solving and locking this thread. Since we had some recent connection issues that were resolved, we just want to make sure that reports aren't getting muddied. If you do run into any new issues please create a new post letting us know what you are running into (Any screenshots or Dxidags help as well!) and we can provide any relevant information.
Cheers!
