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TessaPaxton's avatar
TessaPaxton
Rising Newcomer
8 months ago

Re: "You don't have access" error

I bought and downloaded the Sims 4 yesterday as part of the Sims 25th Birthday Bundle and it comes up 'You don't have access. This title may have been downloaded to your device by another user who owns the game. Log in to a different account or restart the app to try again' I have cleared the cache multiple times and restarted the app numerous times.  My Steam and EA accounts  have the same email address and I am not willing to pay again. 

3 Replies

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    8 months ago

    The Sims 4 is not part of that bundle only the legacy editions of Sims and Sims 2 are. Fortunately Sims 4 basegame is free so you can just download it.

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    8 months ago

    Sorry my mistake. The Sims 4 are indeed in that bundle just not very obvious when you buy it. Did you buy it on Steam or EA? 

  • EmoNekoMomo's avatar
    EmoNekoMomo
    Seasoned Newcomer
    8 months ago

    Same issue here, bought it on steam but EA app is the one causing the error when steam opens it to play the game.

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