Forum Discussion

Yorben1406's avatar
Yorben1406
Newcomer
18 hours ago

Redeemed Code, but Unable to Install in EA App

I recently received a redeemable key for the Lovestruck Expansion Pack as a Valentine’s gift. I redeemed the code on my only EA account, and it was accepted without any issues. However, when I go to ...
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
12 hours ago

Hi there, 

If the EA app is not giving you the option to download the content, can you please try to clear the EA app's cache:

  1. Go to the EA app’s menu.
    • On Windows, select the three dashes in the far-left corner of the EA app.
    • On macOS, click Help at the top of the screen, then choose App Recovery.
  2. Scroll to Help.
  3. Click App recovery.
  4. Select Clear cache.

If the problem persists and you're still unable to download it, please contact EA Help Support so they can check your account.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.6,747 PostsLatest Activity: 11 seconds ago