Community ManagerHi there,
If the EA app is not giving you the option to download the content, can you please try to clear the EA app's cache:
If the problem persists and you're still unable to download it, please contact EA Help Support so they can check your account.
I’ve been trying this for three days now and have contacted EA multiple times. This is clearly a bug on their side, either within the app, on their servers, or related to my account (which I can’t access). The only thing they tell me is that they will share the information with their team, but I’ve been left in the dark. I’m unsure if I’ll ever be able to play with this expansion pack, and I’m uncertain if buying it again would even help. Since I already own it, as confirmed by a data request. My only hope lies in the uncertainty of whether EA will fix this problem for me.
Have you tried repairing the game? And if that doesn't fix it, you could also try uninstalling and reinstalling the game. If you go the uninstall/reinstall route, move your entire The Sims 4 folder to your desktop just to make sure you don't lose your saves. A reinstall doesn't usually wipe it out but a few posters have reporting it happening to them. Better safe than sorry.
I have tried repairing the game multiple times, and I don't think it's a bug in my Sims 4 game itself. Like I mentioned, I can't download it through the EA app—it doesn't show up in 'Manage Add-ons,' nor does it say that the EP is in my library. However, The Sims 4 game itself says it is, and so does the data report I requested.
So, I'm convinced it's a bug in the EA app.
