To be respectful, have you read my original post? As I mentioned, I have already tried this. Checking the add-ons is usually the first thing you do after purchasing an expansion to download it.
To reiterate, I cannot find the expansion pack I purchased anywhere in the EA App without being prompted to buy it again. The only places where I can see that I own it are in The Sims 4 itself and in the data request I made.
You can see in the pictures I shared in my original post what my EA App and The Sims 4 store look like.
Still, I appreciate your help!
I'm experiencing the same issue. Is there any update for this?
