Re: Unable to Install The Sims 4 After Account Recovery

Yes this has been happening to me for the last few weeks! It won't download past 2%

I tried twice today to refresh My Case but it won't do it, I sent in another Picture to prove that I still can't Re-install My Sims 4 game in the EA App due to the so called (Game Ownership) Bug, page claim's that they got it but It has been well over a month that I have had this problem, I was told by the last Advisor I spoke too, That I had to come to this EA Forum's Section to report the problem here as well, But I have (Not) heard back from anyone at EA bout My problem, so Are they even looking into the problem, or ignoring it? , I can't believe that after all the money I have spent on the pack's for My Sim's 4 game that I can't re-install my game to be able to play it. I am not happy bout this at all. 😡

Again I tried to update My Case (# 209275512) in EA Help and it still won't update claim's it is waiting on Me as Player but won't update, I also have not been able to play My Sims 4 game since March 11 of this year, June 11th will be 3 month's of missing everything which I am so not happy bout. Am I ever going to be able to play My game again?? , I still have not heard anything from any of the team's bout My Problem, was I told by the Tech to report it here for nothing?, I hope not. :(

I have a PC and a Mac but I mostly play on PC I was having similar issues on my Mac and it turned out McAfee firewall was blocking the EA app. I disabled it and I was able to reinstall and update my game.

If I were you I would check that my firewall isn't blocking EA. You might also want to read and try the suggestions here https://sims4.crinrict.com/eng/2014/09/general-troubleshooting/

I have done everything the Tech's in the past have said to do, the problem Is (Not) on My end, it is on theirs, I have chatted with a few Tech's about this issue in the past, but have not heard anything back yet as to when My problem will be fixed, as I was told that mY problem is a (Bug) issue that they have obviously not fixed yet, & the trouble shooting stuff did not work for me at all, thanks just the same.

P.S. it is also (Not) a firewall issue for me either.

I spoke with someone from EA again today, & still My problem is not fixed, I have even Uninstalled & Re-installed the EA App again, I have cleared Cache yet again & made sure that the EA App is updated & I still get the (Game Ownership) bug error when I tried to re-install My Sims 4 game in the EA App, its been about 2 months now, I am beyond frustrated about this so called Bug issue. :(

I even tried today to re-install My Sims 4 game from My Original Disk, but Even that won't work cause it want's to use Origin but Origin was taken over by the EA App so that is a (Big) No, so I am wondering If I wil ever be able to play My Sims 4 game ever again, at this point it all seems hopeless. :(

Hi BlueBlack007​ 

What's the exact error you're seeing when you try to install your game, can you attach a screenshot to your post for me please?