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caramelos444's avatar
caramelos444
Seasoned Newcomer
12 days ago

sims add ons show up as not owned

i can use my sims 4 add ons somehow it was working fine until i exited to the menu and clicked on play a scenario from then the app said that i need to restart or get the packs , but i am confused as i have bought the pack already . what should i do i need help i want the add ons back i went to my file manages and ep01 and ep03 wich i believe are city living and get to work are there and it shows the date and time i purchased them but i clear cache fixed issues as well and also after all that ea made me lo out so i logged back in and it still does not work 

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  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    11 days ago

    Hi caramelos444 

    If your game library isn't showing your add-ons in the EA app, then most likely you're logging into the EA app with the wrong login details. You need to login to the app with the same details that you originally purchased your content on, and you'll see everything available in your library to download and access again.

    Please also check your Order History in the EA app- if your Order History is showing as blank and you're not seeing any previous purchases you've made here, this is another way to verify that you're currently logging into the app with the incorrect login details. 

    I'd recommend checking any emails you have for the email receipt of your purchases so you know which account to login to the EA app to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here: https://help.ea.com/help/faq/using-ea-help.   

  • caramelos444's avatar
    caramelos444
    Seasoned Newcomer
    11 days ago

    i have the same problem i have done all that but i have not removed any packs it does not show as owned on my ea app also its confusing 

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