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RubyRoseG5's avatar
1 year ago

The sims 4 says "not currently playable"

i have never played the sims 4 and am trying to play it on a MacBook Air.

underneath the title and the subtitles, next too the phot it is in a red circle saying not currently playable, and underneath that it says unavailable and than under neath that it says this item cant be purchased or played at this time 

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hello,

    Could you attach a screenshot to your post please of what exactly you're seeing in the EA app? 

    Is your EA account currently set as an underage or teen account? 

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