Unable to Install The Sims 4 After Account Recovery

So I've been an avid Sims 2-4 player, but lately I've been having some problems with my game.

A few months ago it was acting up, the only (apparently temp) solution was to install it from Steam and launch there. Fine, it worked for a few months then last Friday I had this problem again.

For context, it'll give me this or say "Game ownership error" I've contacted EA multiple times, NOTHING. I have 92 addons, so you can see why this would be frustrating. I've uninstalled and reinstalled. Please help a fellow simmer out!

 I own The Sims 4 on EA PLAY, also 99 addons to it, while starting the game from desktop message "Game ownership disabled or deleted" appears. I've already tried everything: clearing my app cache, and every possible step in provided help article and NOTHING WORKS.

Every add-on and also the game was purchased via EA Play.

I can't download or even repair the game. 

The only "fix" that works for me is logging on another EA account, repair the base game and then logginb back to my main account (that I have all DLC's). It's frustrating because I bought the game in 2014 on release date and now it seems that I don't have the base game on my library.

Please, help me.

when trying to update my sims 4 game it gives me the notification saying “game ownership disabled or deleted” even though i was playing the day before.

Hi Ebonymills1

If you're signed into your usual account and you're getting this message, it's probably worthwhile opening a case or having a live chat over at help.ea.com. They should be able to investigate this for you.

Hi thank you, i did do a live chat and they told me to post on here and that i’d get assistance from their game team as they were unable to do anything :( 

They do sometimes do that if they think that feedback needs to be posted here, but unfortunately, nobody here can access your game account for security reasons so we can't really help. I wish that we could. 

You could try taking a look on the Sims 4 forum (Category: The Sims 4 | EA Forums) in case anyone from the community knows a fix, but it'd probably be better to have another chat with EA Help as they're the people who can check account details. 

okay thank you!

I am trying to download Anthem from the EA app and every time I try to initiate the download, I get a notification stating "Game ownership disabled or deleted" and essentially stating I don't own the game. (See attachment for full notification text)

I have the purchase history for this game in my EA account, in which I bought the full game on 2/27/2019 (See attachment). I have tried 4 different times working with EAs help chat and none of them can fix the issue. On the last try the person stated they tried to fix it and couldn't so I should go to the forums to get it fixed. I don't feel like this should be a difficult fix and I don't know why EA's support can't help me. The first person to try and help at least said they were going to push it up to someone higher to fix but there would be no way for me to check if they did or didn't. That was days ago and I still have the problem. 

I have tried to clear the app cache multiple times, I have tried doing a clean boot by disabling programs. None of those have worked. So any help with this issue would be appreciated. Thanks

It has been about 3 weeks now & My Sims 4 game still won't Re-install in the EA App, I have done everything on My end that can possibly be done, Uninstalled & Reinstalled the EA App like 5 times, Cleared the Cache like 20 times, & did the Update like 10 times, moved My Sim's 4 folder to desktop like 5 to 7 times as well, nothing Work's!! , Why am I seeing that this issue was supposedly solved when it is obviously (Not)!!. , this so called (Game Ownership) Bug need's to be fixed for real, So not happy bout this at all, I have played Sims 1 to 4 with no problems mostly, so no it isn't My PC that is the problem, the problem is with the lousy EA App. you all need to Fix that problem. :(