Request for Refund on Game Purchase

Dear EA Games Support Team,

I encountered significant issues with your platform that prevented me from using my purchase:

1. I purchased the game on my Mac but did not install or play it.
2. I planned to transfer the account to my iMac, but encountered multiple errors.
3. I could not log in to my account due to verification codes not being sent to my email.
4. Accessing the order history to request a refund was also impossible.

As a result, I created a new account on my iMac and repurchased the game to play it. The first purchase remains unused, and only one day has passed since I made it.

I kindly request a refund for the initial purchase. If this issue is not resolved, I will pursue the matter through administrative channels as it has become a matter of principle. Your system wasted over 5 hours of my time and caused frustration.

Contacts for response:
Phone: удалено
Email: удалено

I look forward to your prompt resolution.