Playtesting error

Hi

Few days ago sign in to portal. Answer all questions save profil and ... day after get email from ea to update information. Log in and all information i put in ... disapear. Do it again thinkin ok sometimes it happend. Today login to portal and i suprised - my profile have just eamail and phone number... 

Somebody have same issue ? Try to contact with ea but cant find how to... help pls

Besties 

Fabio