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GVelocis's avatar
GVelocis
Seasoned Newcomer
3 months ago

How can I get in touch with Live help?

Hi, so I cannot seem to get in touch with EA support. My tickets are also not submitting and cannot see them in my cases on my profile, I only see the the first case I submitted a month ago for a ref...
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
3 months ago

What is the issue with the refund, did you follow the process as laid out in the help article I linked?

Darko

toriozzi's avatar
toriozzi
Rising Newcomer
3 months ago

yes, however the page never stop loading and it becomes unable to process the refund.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Can you try creating a case here: https://help.ea.com/en/

    That is the only way to get in contact with our live support team. 

    Darko

  • GVelocis's avatar
    GVelocis
    Seasoned Newcomer
    3 months ago

    So I actually meant that I was able to resolve the refund request, it is just that even after submitting a new ticket for another unrelated issue, the button to contact an advisor is greyed out, and when I click on my cases I do not see any of the new tickets I submitted that day.

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