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GVelocis's avatar
GVelocis
Newcomer
2 days ago

How can I get in touch with Live help?

Hi, so I cannot seem to get in touch with EA support. My tickets are also not submitting and cannot see them in my cases on my profile, I only see the the first case I submitted a month ago for a ref...
ea help
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
19 hours ago

What is the issue with the refund, did you follow the process as laid out in the help article I linked?

Darko

toriozzi's avatar
toriozzi
Newcomer
19 hours ago

yes, however the page never stop loading and it becomes unable to process the refund.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    18 hours ago

    Can you try creating a case here: https://help.ea.com/en/

    That is the only way to get in contact with our live support team. 

    Darko

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