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Hacked account, email changed – Case #932280044 – no reply
Hi, My EA account was hacked and the email address was changed to a Russian address (rambler.ru) that I don't own. I can no longer log in or receive verification codes. I have submitted a support case 5-6 times, and each time I was told an advisor would contact me by email. I have never received a single email (I checked my spam folder too). My latest case number is #932280044. I can prove ownership: - I have EA emails (password resets, security codes) going back to 2019 on my original email address. - The account is linked to my Steam account, and I have Steam purchase history for EA games on it (Dragon Age Inquisition GOTY in 2021, Command & Conquer Remastered in 2023). Live chat also doesn't connect me to an advisor. Could a community manager please help escalate my case or tell me how to reach an advisor directly? Thank you.
Steam Authorization Succeeds but EA Account Linking Fails – No Error
Hello EA Community Managers, I need help with a persistent Steam account linking issue. EA ID: Sswnz Steam Username: B1dVv Platform: PC (Steam) The problem: I log in to my existing EA account and select Steam under Connected Accounts. Steam recognizes my account and I successfully authorize Electronic Arts. The authorization window closes and the EA page refreshes. However, Steam still shows as "Not Linked". No error message appears. When I try to sign in to EA directly using Steam, I am redirected to the "Create an EA Account" page. What I have tried: Google Chrome Chrome Incognito Mode Microsoft Edge Multiple authorization attempts None of these methods worked. EA Support issue: I have also submitted two EA Help cases, but neither appears in My Cases, and I have received no emails. My EA account email is verified and works normally. What I need: Could an EA Community Manager please advise how I can reach an EA support advisor who can investigate my Steam account's historical associations, account-linking restrictions, and possible backend errors? I have a screen recording demonstrating the entire issue and can provide it if needed. Thank you for your help.ive had this problem and asked for help with no help, please help me this time
about half a year ago i tried getting you guys to unlink my steam account to this EA account i dont have the email to anymore i can send all the proof i have that this steam account is infact mine and has only been mine, i can kinda send proof that i made that EA account with the apex name being that same as my steam, please help i want to play apex on my og account on steamEmail Verification
My sons xbox is asking him to verify his age, he has input a incorrect email so cant receive the codes needed. i have made a new email to change to but i am not getting a code through to the new email.. i have contacted ea help and talked to multiple people over the last couple of days and tried "resending code" probably a 100 times but not received one yet. help chat keep asking me to retry and get back to them if it doesn't come through.. i have looked through the forum but none of the fixes have worked. (new email is not linked to any ea account as of yet and ea help have told me it doesnt need to be, his normal email is linked to his pc ea account and wont link to his xbox one and the email he input is incorrect) anyone any idea?An unexpected game crash has been detected
An unexpected game crash has been detected. Please restart the game. If the problem persists, contact EA Support. (0x1) Session ID: gXxiUnXm6bbxjIvh4c3KF8LY8UTg+f9GAqWwm2KpQ24oCZs5 Previous Session ID: 1H1mBXe05uHxh9q64M3KTA6dTmUUtx/2qZ30nU9zEVAAH7jj Previous Service Session ID: 1H1mBXe05uHxh9q64M3KTA6dTmUUtx/2qZ30nU9zEVAAH7jjTitanfall 2 (Steam) asks me to activate on every launch
Hi, I bought Titanfall 2 on Steam. Every time I start it, an EA window appears asking me to sign in and activate the game on this PC. I sign in, it says it worked, but after I close the game and start it again it asks again, and the game never reaches the main menu. The same account works fine on another PC. I already reinstalled Windows three times (official ISO), tried another Steam and EA account, a new Windows user, reinstalled the game on a different drive, and clean-installed the latest EA app. Every time the license is issued successfully but the activation never completes. Is there any way to have the device activation records for my account reset? Thanks.Hacked account and email changed
Yesterday i was about to play some games from EA , i buyed, subscribtion on my steam, and when i was about to enter a game, my account wont log in, when i was about to login on my pc, i saw the new mail, it wasnt mine, i have a few mails and i can write in private, what my emails was on EA account or old one Origin, but seems its hacked, one month ago epic account was hacked so i guess its the same persion hacked both. I need help to log in to my account, and recover it. I have in my mind what games i have on EA account and one of three emails what i possible use at that account. So i need email of something from EA support so i can fix the problem.EA Account Recovery Days of Verification Attempts, Extensive Evidence Provided
I am posting here because I genuinely don't know where else to turn, and I am extremely disappointed and upset with the way EA has handled my account recovery. For the past three days, I have been trying everything possible to regain access to my EA account, which was compromised and subsequently locked by EA as a security precaution. I completely understand the importance of account security and appreciate that EA needs to verify ownership before restoring access. However, I feel that the way this process has been handled has been incredibly unreasonable, frustrating and distressing. I have provided EA with an extensive amount of information to demonstrate that I am the legitimate owner of this account, including: Bank statements showing relevant transactions. Previous home addresses associated with the account. Previous banking details used for purchases. Numerous screenshots and receipts proving purchases made on the account. Every email address I can remember using or associating with the account. Transaction history and other information relating to my purchases. The only piece of information I haven't been able to provide is the original account creation email address. This is an old account, and unfortunately, I simply cannot remember which email address I originally used. I also want to explain the history of this account, as I believe it is important. The account was originally created and used through Origin before transitioning to EA. It was subsequently linked with my Steam account. At some point, I believe the Steam account was unlinked, although it still appears to be associated with the EA account in some capacity. Despite providing all this information, I keep being asked to answer security questions, and I am repeatedly told that my answers do not add up. I have spoken to EA advisors, and I was explicitly told that there is no limit to how many times I can attempt the verification questions. I have therefore continued trying to answer them in the hope of eventually passing the verification process. However, I have now encountered an additional problem which has left me completely unable to move forward. Whenever I attempt to start a new live chat, I receive the following message: "This issue isn't supported by advisors." Even attempting to resume my existing support cases and submit a message results in the same error. I have also tried accessing live chat as a guest, using an incognito browser window, and following the alternative support routes suggested to me. Instead, I am repeatedly redirected to sign in to my EA account, which I cannot access. I now find myself caught in a continuous loop where EA tells me I need to contact live chat, but the support system itself will not allow me to speak to an advisor. What I find particularly upsetting is that I have spent three days trying to prove ownership of an account that I genuinely believe I have provided more than enough evidence to identify. I understand that the original creation email is an important security detail, but surely there must be other ways of establishing ownership when somebody can provide extensive historical payment information, previous addresses, banking details, purchase receipts and multiple associated email addresses. I feel like I am being made to guess repeatedly rather than having the evidence I have already supplied properly considered. This entire experience has been incredibly frustrating and, honestly, quite distressing. Having an account compromised is upsetting enough without having to spend days fighting a recovery process that doesn't seem to be getting anywhere. I am not asking EA to disregard its security procedures. I am asking for somebody to properly review the evidence I have supplied and consider whether an alternative method of verifying my ownership is possible. I would also like somebody to investigate why EA Help is now preventing me from accessing advisors and even responding to my existing support cases. I am effectively being denied the opportunity to continue the recovery process because of what appears to be a technical issue with EA's own support system. I would really appreciate it if an EA Community Manager could look into this situation, flag the support access problem and advise how I can get this matter properly reviewed. At this point, I simply want a fair opportunity to recover an account I have had for years. Thank you for taking the time to read this.
EA Forums Online Security Newsletter - Volume 10/ 2026
EA Forums Online Security Newsletter - Volume 10/ 2026 Hello everyone, and welcome to another edition of the EA Forums Online Security Newsletter! Last month, we looked at home network security and how the network behind your gaming setup can play an important role in keeping your online activity secure. If you missed that edition, or have more tips to share, you can still jump back into the discussion. This month, we are moving one step closer to the devices themselves. Whether you play on a PC, console, laptop, or mobile device, keeping that device secure is an important part of protecting your accounts, personal information, and gaming experience. This becomes even more important when a device is shared with family members, friends, or other users. Device Security When we think about gaming security, passwords and account protection often come to mind first. But an account is only one part of the picture. The device you use to sign in can hold saved passwords, active browser sessions, email access, payment information, screenshots, personal files, and access to multiple gaming platforms. Protecting the account while ignoring the device can therefore leave an important gap in your security. One of the simplest ways to reduce that risk is to keep your operating system, applications, browsers, drivers, and other software up to date. Updates are not only about new features or performance improvements. They can also contain security fixes for vulnerabilities discovered after software was released. Delaying updates for long periods can leave a device exposed to issues that have already been identified and fixed. The software you install matters too. Gaming PCs in particular can accumulate launchers, mods, utilities, overlays, performance tools, browser extensions, and other applications over time. Before installing something, consider where it came from and whether you actually trust the source. Be particularly cautious when a download asks you to disable security protections or create exclusions before it will work. The fewer unnecessary or untrusted applications running on a device, the smaller the opportunity for something unwanted to gain access to it. Modern devices also include security features designed to provide protection in the background. Antivirus or anti-malware protection is one example, but device security is not about installing as many security programs as possible. Built-in protections, firewalls, browser security features, device encryption, screen locks, and secure sign-in methods can all form different parts of the same defence. The important part is making sure useful protections are actually enabled and not disabling them simply because they occasionally add an extra step. Shared devices introduce another challenge. If several people use the same gaming PC, sharing one Windows account can also mean sharing browser sessions, saved credentials, downloads, files, and permissions. Where possible, separate user profiles can help keep each person's activity and information separated. Locking your session when you step away is another small habit that becomes particularly valuable on a shared device. Physical access matters as well. Someone who can freely use an unlocked device may not need to know your gaming account password if you are already signed in. A screen lock, PIN, password, biometric sign-in, or similar protection helps create another barrier between physical access to the device and access to the accounts and information stored on it. This is particularly worth remembering for laptops, phones, handheld gaming devices, and anything else you regularly take outside your home. Finally, device security and account security work best together. Two-factor authentication can add another layer of protection when a new device attempts to access your EA Account, while backup codes can help you retain access if your usual verification method becomes unavailable. Keeping the device itself secure, using trusted software, installing updates, and protecting your accounts with additional authentication creates several layers an attacker would need to overcome rather than relying on a single defence. How to enable two-factor authentication on your EA Account How to secure your EA Account Device Security Guidance EA Forums Online Security Newsletter Badge Handbook Spotting the Silent Signs of Network Intrusion rosemow Some warning signs that an unknown or unauthorised device has connected to your home network are : slow internet speeds that are persistent, particularly when there is not any other factors that could be causing it, such as a lot of other devices attached all working at the same time or bad weather conditions, or a busy time when a lot of people are downloading at the same time. Another sign is a big surge in the data allowance used, which does not reflect how much data is usually used or the amount of downloading that has been done that day, week or month. Also there may be unauthorised changes to your router password that are stopping you from accessing the network. Highlighted for: Demystifying the physical and behavioral signs of network compromises in a clear, jargon-free manner. Infrastructure Reality Checks and Global Gaming Telemetry @ORANGE-EXPRESS The clear structural and cultural comparison of connectivity baselines—such as the standard wired Ethernet setups here in Japan versus the massive, multi-floor Wi-Fi dependency common in larger overseas homes—perfectly illustrates how real-world infrastructure directly shapes gaming telemetry and those silent, packet-loss synchronization deadlocks. My goal is to help casual players understand that matchmaking lag or routine network glitches should never be confused with security breaches, so they can avoid messing up their router settings with unverified shortcuts. Recognized for: Offering an outstanding cultural and technical comparison of how physical home layouts shape our network telemetry. EA Forums Online Security Newsletter - Volume 10/ 2026
Community Highlights
- EA_Pythia1 year ago
EA Staff (Retired)
- EA_David2 years ago
Community Admin