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got hacked and when i restored the account it was banned
Hey everyone, I just wanted to explain my situation — my FC 26 account was hacked recently, and when I finally recovered it, I found out it had been banned I’ve already submitted a support ticket explaining that the ban happened while I didn’t have control of the account. If anyone has been through something similar or knows a faster way to reach EA support, I’d really appreciate any advice.Can I submit a cheat program to combat cheating?
Battlefield 6 is a popular game enjoyed by many, including cheaters. I've seen sellers offering Battlefield 6 cheat programs on an e-commerce platform. I'm wondering if purchasing one of these cheat programs and then submitting it to BF Studios could help combat cheating? If so, how should I go about reporting it?Searching for Opponents
This has been happening for a while with my account but it’s been taking me forever to find matches on Online Head to Head. I have wait times of 15+ minutes just to find a game. My username is MajBacMaj and I’m a PlayStation user. If there is any tips for this please let me know.FALSE TRANSFER MARKET BAN FC 26
Hi EA Support, I'm writing to get help with a Transfer Market ban on my FC 26 PS5 account. I received an email from EA stating that I’ve been banned from the transfer market, but when I check my EA account status online, it shows no active ban or restriction. This contradiction is confusing, and I'm unsure what actions (if any) triggered this. For the record, I have never used third-party services to buy coins or break any of EA’s rules. I’ve spent a lot of time grinding the game legitimately. I kindly ask for a manual review of my account to clear up this situation. I believe this restriction may have been applied incorrectly. Thank you for your time and I truly hope to get this resolved soon so I can continue enjoying Ultimate Team.FC 26 Server Kicks you out games last minute of winning games
Does anyone experience FC 26 kicking you out of the server while you are winning a game. you quickly login and FC 26 gives you a disconnection warning knowing it’s their issue. I’ve been trying to complete the Ultimate Gauntlet 4 final objective of winning the tournament with 3 games in a row. I’ve twice been kicked out of the server in the last five minutes of the game while I was winning and advancing to the final game. I tried contacting them, but today I could not reach the chat department they have in India. It’s awful how they treat their customers. It’s not my internet connection. I have one of the best, specifically for gaming and personal office. This same issue happens a lot around 4:30 - 5:30 PM PST and 10:30 PM PST. Only this time it involved the Ultimate Gaunlet 4 games in off hours. Seems like they are targeting players to avoid paying out player packs.
Why no HUMAN CUSTOMER SUPPORT?
I KNOW this will probably get shut down real fast cause I don't have a "real" issue lol but it IS A REAL ISSUE TO US!!. We would like to be able to talk to a real live breathing human being about our issues. Not just through forums, but on phone. Some things are hard to explain. How is it that a company as big as yours does not offer that? A suggestion would be offer remote support to those that need it. Like me!!! We are not all geeks, some of us just like to play a game but don't know much bout computers. It's very frustrating when you can't play and can't get the help you need and you've paid all this $$ for these games. But yet the company don't offer much at all at customer support or tech support. It's sad . Ok go ahead shut me down, lol.....I'm done venting.
Can't sign in EA App without having a headache
Your credentials are incorrect or have expired. Please try again or reset your password. That's what I get every time I try to login. I have reset the password more times than I care to admit. Can't login through my email. I can login through my PS and steam account. What the hell is even that? It's going on for more than 4 months that I am aware of. Any solutions? Or we just ignore the fact that a simple game launcher app does not work as it should and use workarounds?
help me regain access to my account
Hello, I have an old EA account that was linked to my email [edit: email address removed] the nickname was CUDAY161 the problem is that I wanted to log in to play my favorite games, but I forgot the password and couldn't change it because I no longer have access to this mail. Help me reset the password so that I could log in.
Cannot get into a live chat with support
I have been trying for over a week to get into a live chat with EA support regarding unlinking my Xbox account from 2f********@disabled.ea.com - an email address that is obviously not mine. I have only ever had one xbox account and one EA account. Every time I try to open a case, instead of a live chat window opening when I click on the Chat button here: I get a response like this instead of a chat window opening: However no cases show up in my "Your cases" section of EA help despite receiving opening cases #967715288 #866029011 #806285781 #883465399 #999283356 This is legitimately infuriating and I just want this problem solved - Microsoft support cannot help, and EA support appears not to want to help.
[update: reached chat support] I need to rant - my 14-year-old grudge against EA
I'm honestly so tired of fighting with EA, but I need to vent, so here's my rant/story about why I've been boycotting EA for 14 years. I know nobody will read this, and there's a good chance the mods will just lock or delete it, but c'est la vie. Around the release of Battlefield 3, I was stationed in Germany as a U.S. servicemember. I was pretty hyped for BF3; I'd been playing Battlefield since BF1942. So, when BF3 finally hit the Base Exchange, I went and bought the Limited Edition with access to the 'Back to Karkand' expansion when it got released. My problems began when I got home and went to install it. At the time, EA had just relaunched and rebranded their store app as Origin. Using Origin was a requirement to play Battlefield 3. I started installing BF3, and when it got to the part where I had to download Origin, the only option available was to download the German version because I had a German IP. I do not speak Deutsche. I had a similar issue with Steam in Korea, so I mailed their support, and they quickly responded with a fix to access the U.S. store and all of my content. I figured the case would be the same with EA, so I mailed support explaining my situation and expected they'd quickly send me a link to download the U.S. version of Origin. Here's the response I received: "Greetings , Thank you for contacting EA customer services. It is always a pleasure to assist our customer. I can understand how frustrating issues like this can be and I apologize for the inconvenience this has caused. I understood your concern. I want to inform you that you can purchase the game only according to country price from where you want to purchase the game. I suggest you to contact your friend who know German or you can use Google translator to understand the conversation. We are looking forward to assist you! Regards, Kaushal EA world wide customer expert." Not only did the outsourced help not understand my complaint, but the entire suggestion was to 'contact a friend who knows German'. I was dumbstruck. About a month later, hoping for a different result, I tried opening up a new ticket and explaining again what my issue was. I'm not going to post the response to that one, as it was just a long copy/paste pre-formatted explanation on how to clear the cache on Origin and re-install. Again, it completely ignored my actual issue. Anyway, a month later I bought another EA game - Star Wars: The Old Republic. I couldn't play that one because you had to sign up with a credit card, but they didn't accept APO, AE addresses in their system. When I contacted them about that, they told me to try to find a gametime card. Even if I did find one, that would have meant I had to spend even more money when the game clearly advertised itself as coming with one free month of playtime. After that, I decided never to buy an EA game again. What really sticks in my craw now, however, is that all of my friends are playing Battlefield 6 and bugging me every day to 'just buy it', but there's no way I'm giving more money to a company that screwed me twice on brand new games and refused to help in any way. The funny thing is, I see their social media, and they're just handing out game keys for Twitch giveaways or random people posting about their birthday, and I can't even get them to look at my tickets. /endrant
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