Recent Discussions
I need to remove the email to this account because it no longer exists.
So I want to change my email to my current one and I had forgotten that this account was linked to another email that I delated a while ago. I can't change it because it wants me to send a code to the email I no longer have access to because it doesn't exist. Please I need helpBought some 4 packs from EA app and they aren’t available
Hi there, Yesterday I bought multiple sims 4 packs and kits on the EA app, I received an email of my orders so there is proof I bought directly from EA, however, I am on a Mac and the packs I bought are not in my game and are showing up as ‘available on windows’. I did previously have a windows computer but I bought new packs on my mac, now I have no idea what to do as it cost me a lot of money for stuff I can’t even useea support doesnt do his job, cant talk to a supervisor
mf says he cant help and doesnt wanna direct me to a supervisor or further support to help me get my account which was stolan, just doesnt wanna do his job ig Thank you for contacting EA HELP, my name is Priyanshi, may I start with your first name please? Priyanshi (7/6/2025, 12:29:22 PM): Hello there , hope you are fine, how may I help you? undefined (7/6/2025, 12:33:22 PM): hi undefined (7/6/2025, 12:33:26 PM): my name is A...e undefined (7/6/2025, 12:34:14 PM): i bought battlefied1 and wanted to play but then found my steam linked to some random ea, outlook emails, which im pretty sure i never use Priyanshi (7/6/2025, 12:34:51 PM): No worries, I will try my best to assist you regarding this. Priyanshi (7/6/2025, 12:34:59 PM): Please provide the registered email ID of your EA account and your console username so that I can initiate the investigation. undefined (7/6/2025, 12:36:11 PM): My Steam username: b...20 undefined (7/6/2025, 12:36:43 PM): ea : B...20 undefined (7/6/2025, 12:37:18 PM): email im currently using: [edit: email address removed] undefined (7/6/2025, 12:37:39 PM): email that i beleive was linked to my steam before : [edit: email address removed] Priyanshi (7/6/2025, 12:38:26 PM): May I know all possible emails? undefined (7/6/2025, 12:38:39 PM): only these two are mine undefined (7/6/2025, 12:39:13 PM): there are two more outlook linked to my steam and they re not mine so idk them undefined (7/6/2025, 12:39:46 PM): i would send u a screenshot if i could undefined (7/6/2025, 12:40:30 PM): one says [edit: email address removed] undefined (7/6/2025, 12:40:46 PM): the other says [edit: email address removed] Priyanshi (7/6/2025, 12:41:54 PM): I am not able to locate any account through the given details. undefined (7/6/2025, 12:42:57 PM): could u locate steam then ? undefined (7/6/2025, 12:44:19 PM): idk what else to do, ea linked to my steam isnt mine somehow, i cant unlink it, so now i cant play my game peacefully undefined (7/6/2025, 12:44:53 PM): B....S undefined (7/6/2025, 12:44:57 PM): B....20 undefined (7/6/2025, 12:45:30 PM): thats literally the emails and usernames i used for years on anygame undefined (7/6/2025, 12:45:44 PM): B.....1 aswell undefined (7/6/2025, 12:45:59 PM): B.....20 Priyanshi (7/6/2025, 12:46:36 PM): Thanks undefined (7/6/2025, 12:46:52 PM): my account detail on steam is currently B......20 undefined (7/6/2025, 12:47:17 PM): is it good ? Priyanshi (7/6/2025, 12:47:56 PM): yes Priyanshi (7/6/2025, 12:48:37 PM): Thank you. Please share the verification code sent over the email. The email has the subject line verify ownership of your EA Account and you may receive it in your inbox or spam folder. undefined (7/6/2025, 12:49:59 PM): oh, sorry but i didnt receive anything ! undefined (7/6/2025, 12:50:07 PM): yet Priyanshi (7/6/2025, 12:51:15 PM): I have shared the code on the creation email of the EA account to which your steam is linked undefined (7/6/2025, 12:52:34 PM): i feel like there is miss communication here, so im gonna explain again undefined (7/6/2025, 12:54:08 PM): the ea account thats linked to my steam account is not mine, so my request is to unlink it cause i cant do it myself, so then i can link another account and,boom, i get to play my game undefined (7/6/2025, 12:55:07 PM): when u send a code to the email linked to my steam it will go to another person who apparentally hacked me before and i didnt notice undefined (7/6/2025, 12:55:33 PM): please send on this email, [edit: email address removed] Priyanshi (7/6/2025, 12:56:32 PM): I can understahnd but only creation email can be used for the code Priyanshi (7/6/2025, 12:56:57 PM): If you are not able to provide the code we can go for account recovery. undefined (7/6/2025, 12:57:44 PM): yes but u see i dont need that account, it aint mine, i just need it off my steam undefined (7/6/2025, 12:58:20 PM): there is no way i can recover nor do care because it isnt mine anyways Priyanshi (7/6/2025, 12:58:40 PM): Got your point but as an advisor we don't have access to unlink Priyanshi (7/6/2025, 12:58:52 PM): Only player can do it from his side. undefined (7/6/2025, 12:59:34 PM): i cant though, cause i cant have access to it, it isnt mine, and ea says i cant unlink through steam undefined (7/6/2025, 12:59:37 PM): so what do i do Priyanshi (7/6/2025, 1:00:59 PM): That's why account recovery is the only solution undefined (7/6/2025, 1:01:04 PM): may i get a supervisor? undefined (7/6/2025, 1:02:44 PM): with all due respect idc why, i just want it off, which should be ez for ea staff since im not supposed to do it, otherwise i cant ever play an ea game through my stream acc Priyanshi (7/6/2025, 1:09:47 PM): I really wish I could do something in this for you and if there would be any option to make this up to you, I would have definitely done that for you. I hope you understand me. Priyanshi (7/6/2025, 1:11:10 PM): , May I know is there anything else, I may assist you with? undefined (7/6/2025, 1:11:47 PM): yes, talkin to supervisor please Priyanshi (7/6/2025, 1:12:14 PM): That won't be possible, I apologize undefined (7/6/2025, 1:12:26 PM): why ? undefined (7/6/2025, 1:12:41 PM): that isnt true, i should be able to talk to a supervisor undefined (7/6/2025, 1:13:08 PM): dud, my girl works as customer support, she says i have right to ! undefined (7/6/2025, 1:13:36 PM): do u actually consider me stupid ? Priyanshi (7/6/2025, 1:14:03 PM): You are connected to EA customer chat support. We don't have supervisor team. The information which I provided to you is already verified. undefined (7/6/2025, 1:14:50 PM): ight so u own customer support then, since nobody s above u ? Priyanshi (7/6/2025, 1:14:55 PM): There's multiple type of organization and at EA we don't have any superior support. undefined (7/6/2025, 1:15:32 PM): its not called superior support its call supervisor undefined (7/6/2025, 1:15:39 PM): ranks mate,ranks undefined (7/6/2025, 1:15:55 PM): direct me to someone who can help ! ffs Priyanshi (7/6/2025, 1:16:41 PM): I do understand your frusttation, but see there is no option at our end to transfer the chat. If there is any option to transfer I will not even hesitate for that one. Priyanshi (7/6/2025, 1:17:02 PM): I appreciate your understanding undefined (7/6/2025, 1:17:29 PM): yk what, i aint playin ea games undefined (7/6/2025, 1:17:45 PM): way smaller comapnies have further support undefined (7/6/2025, 1:18:17 PM): imma see someone else undefined (7/6/2025, 1:18:32 PM): have a good day undefined (7/6/2025, 1:19:49 PM): im refunding
Someone else linked their EA account to my Steam now I can't play games.
I just purchased BF1 on steam and created an EA account just to find out someone else has linked their account with my steam. Now I can't launch games. I never had an EA account before. This is what's showing when I try to login.
I am unable to directly contact EA HELP.
I contacted EA HELP online twice today, and solved one problem the first time. Later, I discovered another problem. When I had the second chat with EA HELP, I accidentally closed my webpage. When I tried to start the chat again, I found that the "CHAT WITH US" option disappeared. But when I logged out of my account, it appeared. Am I restricted from CHAT WITH US? If I wait for a while, can I still contact EA HELP again? (English is not my native language, so there may be grammar errors and impolite tone. If this happens, I apologize.)A random EA account is connected to my steam account
A while back I tried to play battlefront 2 and whenever I tried to log in via steam it would send a verification code to an email that wasn't mine so then I tried to login to my EA account instead of logging in through my steam account and whenever I tried to launch battlefront 2 I was prompted with a message saying that this EA account was not linked to this steam account. I contacted EA support close to a month ago and haven't heard anything regarding fixing this issue and steam support told me I have to fix it through EA. currently I have no way of playing any of my EA games and don't know if their is anything else I can try to do to fix this problem.Steam linked issue
Hey. can someone help me, bought game in Steam and tried to connect with my EA account Big but, i can't, it's says that my EA Account is already linked to a steam account (in my ea profile there no linked accounts at all), how's that? Can't do nothing, about it, even maybe was linked to other steam account, but can't remember what time was it, i saw that can't link one EA account to another steam in 6 month (and another but) even there was linked, but it was unlinked more then 6 month (example, in steam account where i played battlefield 4, last launch was in 2022, that steam account was linked to ea. I have 2 questions, how i can check when my EA account last linked If link was more than 6 month, how can i fix my problem?
EA's support site is insidiously crafted to do nothing.
It is infuriating that purchasing battlefront 2 and running it for literally the first time results in this exhausting game of password reset loops. Website suggests my account is already linked to a psn account with a disabled ea email. No way for me to manually fix it. Countless other people experiencing the issue though, so my searches are filled with examples of what to do next. I see community manager after community manager (or whatever it is called on here ) saying to make a case in the ea help site. But all that assumes the website will work at all. Because the site doesn't work. Cases aren't created, you don't get put into a chat queue, it just redirects you to the main page after you fill out your contact request form. No ability to contact support in any way whatsoever. **bleep**ing bull**bleep**.
