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This "goes beyond the scope of our support capabilities."
Yeah theft is beyond your ability to assist with... Sachin (9/18/2025, 7:11:23 PM): By continuing, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ]. Thank you for contacting EA HELP, my name is Sachin, may I start with your first name please? Sachin (9/18/2025, 7:13:04 PM): Hello\, hope you are good today! Please elaborate your concern, I'll be glad to assist you. Brian (9/18/2025, 7:13:26 PM): brian Sachin (9/18/2025, 7:13:38 PM): Yes brian Brian (9/18/2025, 7:13:42 PM): IWhen season 2 came out, I bought the premier pass using the popup on login...my points were deducted but no pass was given. I had the same thing happen with season 1, but thought that maybe I was mistaken and didn't finish the purchase. The purchase was from within madden after points were purchased from the points store, so I can't see the history to see the deduction of points. Can you please review and credit the points for the season 1 error while granting the pass for season 2? Sachin (9/18/2025, 7:14:10 PM): I do understand your concern and In order to assist you , I have to transfer your case to the dedicated queue, Who can assist you better with this concern, Are you Okay with it? Brian (9/18/2025, 7:15:35 PM): yes I am okay with that Sachin (9/18/2025, 7:15:39 PM): Perfect, I am transferring your case now so you can get best assistance with your concern. Esha (9/18/2025, 7:16:28 PM): By continuing, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ]. Thank you for contacting EA HELP, my name is Esha, may I start with your first name please? Brian (9/18/2025, 7:16:54 PM): Brian Esha (9/18/2025, 7:17:17 PM): Thank you for your patience, please allow me to transfer you to one of our dedicated advisors who can provide immediate support. Priyanshi (9/18/2025, 7:25:35 PM): Hello, My name is Priyanshi. How can I help you today? Brian (9/18/2025, 7:25:49 PM): IWhen season 2 came out, I bought the premier pass using the popup on login...my points were deducted but no pass was given. I had the same thing happen with season 1, but thought that maybe I was mistaken and didn't finish the purchase. The purchase was from within madden after points were purchased from the points store, so I can't see the history to see the deduction of points. Can you please review and credit the points for the season 1 error while granting the pass for season 2? Priyanshi (9/18/2025, 7:31:05 PM): No worries, I will certainly look into options to help you with it. Priyanshi (9/18/2025, 7:31:09 PM): May I know the email that is linked with your EA account? Brian (9/18/2025, 7:36:38 PM): [edit: email address removed] Priyanshi (9/18/2025, 7:40:29 PM): Thanks Priyanshi (9/18/2025, 7:42:08 PM): Checking on it Priyanshi (9/18/2025, 7:45:13 PM): May I know how much points has been deducted? Brian (9/18/2025, 7:48:19 PM): somewhere around 3-6 thousand for both Priyanshi (9/18/2025, 7:50:18 PM): May I know when the points has been deducted? Brian (9/18/2025, 7:52:01 PM): the one was a day or two ago Priyanshi (9/18/2025, 8:00:23 PM): I want to inform you that after the coins deduction it takes time to get pass Priyanshi (9/18/2025, 8:01:10 PM): I request you to wait for 24 hours and if results remain same please feel free to contact us Brian (9/18/2025, 8:01:22 PM): you mean points Brian (9/18/2025, 8:02:39 PM): i understand, yes it has been atleast 24 hours Brian (9/18/2025, 8:08:58 PM): It has been more than 24 hours Priyanshi (9/18/2025, 8:09:23 PM): checking Brian (9/18/2025, 8:09:45 PM): and the season 1 error has been more than a month Priyanshi (9/18/2025, 8:14:02 PM): Maybe its taking more time than expected. Please wait for the same and if issue is not resolve please contact us. Brian (9/18/2025, 8:14:21 PM): that's what I'm doing now, I'm not waiting any longer Brian (9/18/2025, 8:14:29 PM): figure it out Priyanshi (9/18/2025, 8:16:13 PM): I know you're not satisfied, trust me I'm just sharing the truth, I'm here to help and to make things a little convenient. I'm just honest with you as I believe transparency is something a consumer expects from a manufacturer. Brian (9/18/2025, 8:16:28 PM): stop lying and fix the issue from a month ago Priyanshi (9/18/2025, 8:20:19 PM): I’m sorry but I have provided you with all possible information for your case , and since there is no other possible solution we need to end this discussion if there is nothing else you may need help with. Brian (9/18/2025, 8:21:23 PM): I'm saving this and posting it everywhere Priyanshi (9/18/2025, 8:22:30 PM): We apologize, but we’re not able to help you with that particular issue. I’m afraid your request goes beyond the scope of our support capabilities.
Can't access EA Play.
Okay.So I really hope somebody can help me with this.Which would be very much appreciated. Earlier today, I signed up for the Ea play annual membership on my. Phone. Even though it is meant to be used on my Playstation 5. I still do not have access to e a play on my Playstation 5. I unlink and linked to my ps5. Nothing has worked. Help please, ty.Where are my welcome back packs EA??
Have got the early access to ea fc 26 today and have been enjoying the game, however I have still not received my ultimate reward packs. I am on the pc version of the game and have EA play pro but have had nothing from the store, restarted the game multiple times and still no luck if someone has any answers to this would be very much appreciated.Its been raised more than a handfull of times but EA, something has to change!
It is 2025, tech advancements mean that we dont just get better and more complex games but also cheats get better and more complex. However it's no excuse for EA to be basically the sole large game company that disregards the entire linux community. I fully understand in more competative games such as Battlefield and some elements of sports titles, that adding Linux support for EA anticheat is maybe undesirable to the EA anti-cheat team or EA as a whole. But even with the advancements and invasion of privacy that Kernel level software brings, even the addition of measures like secure boot, Anti-Cheat remains an issue regardless. Titles that are non competative have zero reason to be excluded from the enjoyment of the Linux gaming community, especially seeing as one of the largest and most popular hand held devices is Linux based and has now officially rolled out its software to other handheld hardware. Skate, FC26, NHL, NFL all would be fantastic titles for both handhelds and for those in the linux community to enjoy, even if the competative side of those games wasnt available on linux, just casual or offline play. You used to provide support but slowly you have just disregarded a huge proportion of the gaming community and removed all access to any EA game with an online element. there is no reason a game like Skate. should be unplayable on linux due to anti cheat software, it does not need the same protections as a competative shooter such as Call of Duty, Battlefield etc. EA, please start making better decisions for the community!EAFC 26 Companion App Features “Disabled”
I used the new companion app for a while yesterday and when I went back today every feature except my team has been “disabled”. I checked to see if I got banned and on the EA website is doesn’t say that I did so I’m wondering why these features are suddenly disabled after using the app yesterdaySkate Cross-Platform issues.
I have had multiple attempts at joining my friend who is on PC while I am on Xbox, with no luck. I get a message saying I am unable to connect to crossplay, even though my Xbox settings are set for crossplay. My pc friend when he tries to join me gets a message that my server is full. Inside of social and spectate the option for disabling crossplay is darkened and scribbled over, but still has enabled on it although unchangeable. I have unlinked, and re-linked my EA account, except it doesn't help and you can only do that once for awhile because I can't unlink again until 2026. Nothing works, why? I would very much like a solution, I downloaded this game to play with a friend. I use to love skate and if I can't share that with my buddy, then it kinda kills the experience for me. Please help, call Paw Patrol or Bob the Builder, just somebody fix it or tell me what I'm doing wrong. 😭Disallowed Word?
I'm making occults as a rainbow and I just finally finished! Now, I'm trying ti upload them to the gallery for people to use but it's saying there's a disallowed word. My account on Reddit is currently under a ban (stupid AI reporting-) so I'm here instead. Here are my Sims' names and the description: Scarlett Herring, Jasper Benes, Apolla Durant, Leon Morrison, Frederick Woodward, Amethyst Godfrey - Each colour as an occult! Each outfit had three presets with at least one preset made with base game and occult packs per outfit per sim. Have fun! What's causing this block? Which word or name do I need to switch?
SIMS 4 - Download crashing computer and not loading
I've just bought the Sims 4 fairy edition. Since purchasing the add on the main game will no longer load and continues to crash my computer. I am not able to remove the download from my computer and it will not let me return for a refund. Does anyone have any ideas?Ea hesabım steamde farklı bir hesaba bağlı
Steam hesabımı EA hesabıma bağlamakta sorun yaşıyorum. Steam hesabım şu anda sahip olmadığım farklı bir EA hesabına bağlı. Bu nedenle EA oyunlarına düzgün erişemiyorum. Doğru hesabı bağlayabilmem için yanlış EA hesabının Steam bağlantısını kaldırmama yardımcı olabilir misiniz?
Where are my FC26 coins?
Yesterday I sold several items in FC26 web app, but now I only can see 210 coins, something is happening, please help me solving this! As well, I cannot see any player to recover when I do a quick sell by mistake. The most important thing is to get my coins back since I can not do any thing!!! Thanks in advancehow can i solve it help me
good evening, I'm having problems with the ea access, basically I have my psn account and when I enter fc26 I have to connect to the ea servers, but it asks me to verify my identity by sending a code to my email but I don't receive any code, entering my ea account and trying to connect to playstation network it tells me that there is already another account connected but it's not possible how can I solve itEA Play Pro
Anyone having issues trying to download games. My son has an active, in date subscription until 20th of this month but every time he tries to download EA Sports FC26 it just comes up with not eligible to play the game even though says it is included with his membership!!! Very frustrating. Thanks
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