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Mephiston's avatar
Mephiston
5 years ago

Re: EA account linking to a new Xbox Account

I've been getting this response from email support (who are completely useless):

Please allow me to share that you cannot link the same account to EA Account once you unlinked. This is working as intended.

To know more about, please go through our help link:

https://help.ea.com/en-gb/help/account/link-your-console-accounts/

Hope you can understand the predicament. Had it been possible for me, I surely would've done something for you in this without a second thought.

Which effectively boils down to "tough luck, we're not going to help you"

5 Replies

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  • -6thAD-Bogard's avatar
    -6thAD-Bogard
    5 years ago

    I believe it's possible that they can't fix it, and since this is a policy issue, I understand them being dismissive.

    Thankfully, EAHelp gives us a little hope, but only a little. If we don't keep making noise this will just slip through the cracks.

  • Scrpzr's avatar
    Scrpzr
    5 years ago

    It's clearly an illogical rule to make a new empty account just to be able to play with my current Xbox account.

    I have subscribed to EA Play before, and I've leveled up a lot with Battlefield V and other original titles like Anthem, Star Wars battlefront 1 & 2 etc. 
    Now because of this rule, I can throw away my achievements and start from scratch.

    For now. I won't be using EA Play.

  • -6thAD-Bogard's avatar
    -6thAD-Bogard
    5 years ago
    @Scrpzr wrote:

    It's clearly an illogical rule to make a new empty account just to be able to play with my current Xbox account.

    I have subscribed to EA Play before, and I've leveled up a lot with Battlefield V and other original titles like Anthem, Star Wars battlefront 1 & 2 etc. 
    Now because of this rule, I can throw away my achievements and start from scratch.

    For now. I won't be using EA Play.

    Agree. It's a terrible solution to tell us to make and manage two EA accounts. I'm not losing all of my Battlefield soldiers and my Apex stats, so I'd have to actively use two accounts in order to access EA Play. That's a pretty terrible solution from the user's point of view, especially since it's a hassle to logout/in everytime you want to switch accounts. I really hope they work towards a solution for us. I don't know why this policy exists. If I had to guess, I'd say it's to prevent account sharing or selling, and probably was initiated to protect console-side content for games like FIFA. I don't even own an Xbox, but I'm an GP Ultimate customer because it was a fantastic value at the $1 conversion price.

    I won't be using EA Play for now either, but that's also a poor result. We're already paying for it.

  • r4pFTW's avatar
    r4pFTW
    5 years ago

    That's funny and sad at the same time.

    I chatted with Microsoft support and they gave me this link: 

    https://support.xbox.com/en-us/help/subscriptions-billing/manage-subscriptions/ea-play-with-xbox-game-pass-faq

    What should I do if I linked the wrong Xbox and EA accounts and want to unlink accounts?

    Contact EA customer support for account linking and unlinking help:
    EA customer support
     
    For additional support with linking and unlinking EA and Xbox accounts, see:
    EA Help
     
    Note Selecting “Revoke Access” for Xbox in the “Connected Account” section of https://myaccount.ea.com/cp-ui/aboutme/index will only revoke Xbox's access to your EA information; however, your EA account will remain linked to that Xbox account. You need to contact EA customer support to properly unlink your Xbox and EA accounts.
     
    Ok, so i chatted with EA support (i did unlink my old xbox account from 2010/x360) and they can do s**t! That's ridiculous.
  • Scrpzr's avatar
    Scrpzr
    5 years ago
    @r4pFTW Welcome to the club.
    We're all in the same boat. We can't continue using our EA account with EA play unless we make a new account and lose all progress/friends/games or log in to our original EA account and have it not work together with Xbox.
    There is also no way to log in to both accounts on origin and EA Desktop, seeing they share credentials. This is unnecessarily complicated.

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