Very disappointed with the Customer Support experience

Hi there,

I’m sorry to hear about your situation. From what you’ve described, it sounds like your Steam account may have been compromised.

As a first step, please follow Steam Support’s guidance for a stolen account and secure your Steam account. If possible, use Steam Support to confirm that the account has been compromised and keep any relevant confirmation or case information.

Once you’ve secured the Steam account, I’d recommend contacting EA Support again and clearly explaining that:

• Your Steam account has been compromised, and an unfamiliar EA Account has been linked without your authorization.

You mentioned that the advisor seemed not to understand what you were asking for. It’s possible that the case was being handled as part of an account-security or ownership-verification process. Providing clear evidence from Steam that the account is yours may help Support better understand the situation and determine the appropriate next steps.

Thanks.