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5weetyPepper's avatar
5weetyPepper
Traveler
9 months ago
Solved

Where is the option to contact live chat support? Does it even still exists?

A few days ago I tried to login into my old account to unlink steam. The problem is ea doesn't send me 2fa verification code. I contacted support and they sent me this link and said to reach live cha...
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ea help
login issue
  • 5weetyPepper's avatar
    5weetyPepper
    9 months ago

    Ok guys so I got the live chat option to appear. Try to turn on vpn and set it to US. Then do what the manager guy said. It didn't work with other countries though. I'll mark this as a solution. Hope it works for you.

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
8 months ago

Just to help illustrate what you're explaining. The Chat option should appear at the bottom after filling out the form: 

 

ajaay2612's avatar
ajaay2612
Newcomer
5 months ago

Before filling out the “Tell us about your issue” form, make sure you are submitting it as a guest. If you’re logged in, the response will be sent to your email, and that email is the one that was hacked, so you won’t receive it.

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