EA Account help wanted but live chat doesn't open

Hey, 

I know this probably isn't the right place, but hope someone can help me here or direct me in some way. 

I have two EA accounts apparently. This one and another one that is linked with my EA Play (by way of Xbox Game Pass). The one I play my games with is the EA Play one.

Somehow my EA App logged me out, so I wanted to log in again. However, it was sending the verification mail to an Outlook alias of my email. But I deleted that alias a while ago and the email also didn't come in my original email. I tried setting up the alias again, that worked, however still the verification mails aren't coming in. 

Ideally I would like to merge both accounts (including the Xbox Game Pass/EA play subscription, as well as my games + progress) to one account (preferably this one (so not the EA play one), because then I can delete the alias as I wanted, since that alias was originally used for something I don't use anymore. 

I tried getting in touch with the EA live chat, but after filling in my question it keeps resetting me to the EA help homepage without any chat. I've tried deleting cookies, unblocking pop-ups, disabling browser extensions, using another browser, nothing works. So if there is some other way I can get in touch with EA for help with this it would be nice.