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BadBreakDown01's avatar
BadBreakDown01
Seasoned Newcomer
4 months ago

Unable to unlink lost EA account. Never being able to play EA games ever again?

I really need someone to help me out here. When I try to start up the new skate. (which I've been waiting for for years), it tries to connect to an EA account which uses an email address that doesn't exist anymore. I have no access to that account anymore. This happend in like 2019-2020, so a looong time ago. 

I also haven't played any EA games recently. only just recent did a get a PS5, after playing the wheels off my PS3. The lost EA account is from my PS3 times.

I've been in contact with EA Help 3 times already, and failed to recover my account all tries. The verification questions are borderline impossible to know for an account that hasn't been used in YEARS. At the end of the third try with an EA employee, he told me that I'll never be able to play any EA games (online) ever again, because I can't verify I own the original account. This means that all EA games that use PSN to connect, won't be able to.

I'm devastated. I can't believe this is all I can do. Surely losing an account doesn't result in NEVER being able to play any EA games through my Playstation account ever again???

What do I do? Are there any employees I can contact? I need help!?

2 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hoi BadBreakDown01​,

    Welkom op de Nederlandse forums! Helaas kunnen we niet helpen met accountproblemen hier op de forums, want we hebben gewoon de tools niet om in je account te kijken. Ik kan je alleen terug naar ons klantendienst wijzen. Misschien kan je contact opnemen met je e-mailprovider om te zien of ze je emailadres kunnen herstellen.

  • BadBreakDown01's avatar
    BadBreakDown01
    Seasoned Newcomer
    4 months ago

    EA_QueenBee​ 

    Ik begrijp dat jullie op het forum niks kunnen betekenen in directe zin, maar ik hoopte dat jullie misschien beter connecties zouden hebben. De klantendienst gaat helaas niks opleveren. En die e-mail provider bestaat niet meer in zijn totaliteit, dus het is onmogelijk om die te herstellen. Ik heb veel dingen kunnen migreren naar mijn huidige email, maar het EA-account is dus verloren geraakt…

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