Forum Discussion
EA_Illium
EA Staff (Retired)
2 years agoHi @HuseyinAli0505 To check which platform or client are you both playing from?
Also, when you have a moment we can try the steps suggested here:
- Connection and Advance Connection Guides
Thanks!
2 years ago
@EA_Illium Hello thanks for reply, We are playing on windows and bought game from steam. And we are playing other online games together so I don't think it's caused from the internet connection.
- EA_Illium2 years ago
EA Staff (Retired)
Thanks for the additional information. If the steps above don't help change this we can also try the following if you have not:
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- EGS - Repair (Library > Tile dots > Manage > Verify)
- Steam - Verify in your library
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Check for other applications that may be limiting EA App or Game performance
- Close other running applications on your device
- Run the System File Checker tool then Check for Windows and GPU updates
- Restart your device in Clean Boot mode, then just try running the client and game
If this continues, would it be possible to get the following information?
Would it be possible to get more information on this?
- Platform:
- Are you playing from the device's internal storage or an external drive?
- What type of network are you using? (Wired, Wireless, Hotspot)
- Is anything else happening?
- Please share any steps you've tried to far to resolve the issue:
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag and an EA app Error ID
We can use this information, to help make the team aware of the issue and to further investigate.
Cheers!
- 2 years ago
I have the same issue. I can invite my friend, but he is infinitely loading when he accepts.
We both run the game on the EA app. We have tried all the steps, but it is still not working.
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