A Way Out does not start (Steam)
Hi, A ways out does not start from steam. When I open the EA App seperately, it recognizes I own it though steam (My Games), but tells me it is not installed and I need to install it through stea...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey @Dirtz2k
Apologies for the delay, to check if the EA app client is currently installed on your device.
If so, can you try uninstalling it, and deleting the folder at: Program Files/EA/EA Games/Electronic Arts (if its there)
After restarting your PC, check Task Manager for anything like "EA Background Service" (and stop/end the task if running).
Then try once more to launch Steam and A Way Out. Let me know if this fixes it for you or if you continue running into issues.
Hi @EA_Illium ,
thanks for the reply and suggestion, but no difference. What I did:
- uninstalled EA App
- deleted EA/Electronic Arts folders in Program Fles
- Deleted EA and Origin stuff in %APPDATA%
- Deleted EA and Origin stuff in ProgramData
- Reboot PC
- nothing in task manager, but there is a service registered (EAAntiCheatService). It shows as Stopped though.
- Start Steam
- Start A Way Out
- EA Installer downloads and installs EA App
- Same loop with validating game etc. as originally.
- checked Task manager now again and see:
*EA BackgroundService
*EACefSubProcess.exe
*EACefSubProcess.exe
*EALocalHostSvc.exe
*EADesktop.exe
*EACefSubProcess.exe
*EACefSubProcess.exe
*EACefSubProcess.exe
(yes, its multiple of those. The last 7 all show as "EA")
Best Regards,
Dirtz2k
Hi @EA_Illium ,
do you have any other things that I can try to get this running?
Hi @EA_Illium ,
if even you are helpless, can you refund the game or give me credit to buy another game even though I purchased on Steam?As you agree I cannot even start the game and have tried everything possible, this is a clear software fault.
- EA_Illium
Hey @Dirtz2k
Thanks for reaching back out to the community on Answers HQ, we passed the report on for our team to be aware of. Apologies for not updating this thread!
With similar reports we've seen in the past, typically there is either something happening with the game install or with the game or the EA app client running as intended.
Based on the steps we've tried, we can try taking a look at a DxDiag file if you can share one to see if any specific error is shown with A Way Out.
If not we can also give the following a try if you have not previously.
- Check for other applications that may be limiting EA App or Game performance
- Run the System File Checker tool, then Check for Windows and GPU updates
- Repair or Install the VC++ files for your game (Guide here)
- Restart your device in Clean Boot mode first then try again.
- Try a new user or admin account
If you would prefer to request a refund, we would need to submit it via Steam since it was purchased through the Valve client we don't have the ability through our support to refund.
Cheers!
