HI @90aff4e45bae8015 I would recommend reaching out to our support to take a further look at your EA account.
@90aff4e45bae8015 @11a6096037d76208 If you are not able to get to an advisor for this, try the following steps. A lot of times it won't give you the option to chat or phone depending on the choices you made
- Set your region to the United States region or another English native region
- Make sure you are logged out of the website - this is the most important one because it will try to throw you in a case or email
- Can't log into the account? Fill in a fake email or a different email than on the account when asked for a name and email. Once connected, you will get the right act pulled up anyways
- Fill in manage my account -> can't log in or hacked account even if it's not the reason.
If the options chosen don't give you the chat feature, swap out the options you chose. Most options with I can't log in or access act will give you the chat option.
