Forum Discussion

bushnaqm's avatar
2 years ago

Crash possible from DLSS 3 Frame Generation

I recently got frequent crashes when playing the game and noticed it happens when Frame Generation is enabled, below are the details:

Product: Immortals of Aveum
Platform: PC
Which language are you playing the game in? English
How often does the bug occur? Frequent
Steps: How can we find the bug ourselves? Enable frame generation on a 4060 mobile (driver version 546.33) and play for an hour 
What happens when the bug occurs? The game crashes with the following error log:

LoginId:
EpicAccountId:

Fatal error: [File:Unknown] [Line: 868] CurrentQueue.Device->GetDevice()->GetDeviceRemovedReason() failed at D:\Jenkins\GAME-Ascendant-Hardening_Build\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:910 with error 887A0006

ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
kernel32
ntdll


What do you expect to see? The game to run without crashes with frame generation enabled
Did this issue appear after a specific patch or change you made to your system? no
EA Error Report ID?

DxDiag: attached

I already tried deleting the P3 folder in the appdate\local folder but it doesn't seem to fix the issue

1 Reply

  • @bushnaqm
    In my case it is nv driver related.

    546.33 - random stutter for seconds, no crash
    551.23 - same stutter followed by UE crash.

    Using DDU to uninstall and install 537.58 fixed it for me, no issue in my last 1.5 hrs playing, with DLSS and FG enabled.

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