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criss-vaughn's avatar
criss-vaughn
3 years ago

EA Play Pro only - Your game failed to launch

Hi guys, I am a EA Play Pro only User and do get the "your game failed to launch" error all the time. What I did: - re-installed game - cleared cache - re-installed drivers - closed Steam Have...
wild hearts
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hey Everyone, 

I wanted to jump in and ask if we could get the following information from anyone who might still be running into this issue?

Platform:

PSN ID/Xbox GT:

Region:

Are you getting an error message?

Date this issue started (is it still happening?)?

Is anything else happening?

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag

Cheers!

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi Everyone, 

Thanks for taking the time to provide this information. We have shared everything so far with the team. 

I wanted to check if it would be possible to get an EA Error Report ID as well. Please either update your post or reply to this one with the ID (will be a long string you can copy) and I can pass these on. 

For Vis: @INC_N3XUS @20Andy11 

  • 20Andy11's avatar
    20Andy11
    Rising Rookie
    3 years ago
    @EA_Illium wrote:

    Hi Everyone, 

    Thanks for taking the time to provide this information. We have shared everything so far with the team. 

    I wanted to check if it would be possible to get an EA Error Report ID as well. Please either update your post or reply to this one with the ID (will be a long string you can copy) and I can pass these on. 

    For Vis: @INC_N3XUS @20Andy11 

    Hello,

    Here is my EA Error Report ID:

    a6e90bd4-1273-4e1a-882a-a6e340d480eb

  • INC_N3XUS's avatar
    INC_N3XUS
    Rising Rookie
    3 years ago
    74a2aac5-dda7-4729-b355-3c7b2ba5b240
  • 20Andy11's avatar
    20Andy11
    Rising Rookie
    3 years ago

    Any news on this?

    Edit: After the Update the Game works for me!!! Finally.. Hopefully it's fixed for the others, too.

    Happy Hunting!

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      3 years ago

      Hi @20Andy11 , can you go to C:\Users\yourusername\Documents\KoeiTecmo\WILD HEARTS folder after closing the game.

      Make a backup of it just in case, then go and delete the SYSTEMSAVEDDATA folder, and launch the game, hopefully it'll help.

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