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Try these steps, thanks.
- Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
- Try the troubleshooting at this link - https://answers.ea.com/t5/Immortals-of-Aveum/Immortals-Keeps-Crashing-when-opening-skill-tree-or-map/m-p/13157838#M562
- 2 years ago
These steps did not help, and I am still encountering the issue. I have no overlclocks, the lastest freshly installled nvidia drivers, and I will crash with the same error whenever I try to get into a save game.
I'm playing several other AAA titles for hours on end without issue. I was excited for this game. Really unfortuante I can't get passed these crashes.
- 2 years ago
My error is a little different, but can't get more than 5 mins of play without it crashing:
Fatal error: [File:Unknown] [Line: 868] CurrentQueue.Device->GetDevice()->GetDeviceRemovedReason() failed at D:\Jenkins\GAME-Ascendant-Hardening_Build\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:910 with error 887A0006
DXDIAG attached.
Thanks for any help.
- 2 years ago
Same issues here, got the game today. Played the first level fine, albeit with a lot of stutter. From the 2nd level onwards (training) it's crashing constantly. It might last 2 minutes ingame, 30 seconds, or 10 minutes. I crashed 8 timesin the span of 30 minutes. Basically makes the game unplayable, gonna order a refund.
Fatal error: [File:Unknown] [Line: 868] CurrentQueue.Device->GetDevice()->GetDeviceRemovedReason() failed at D:\Jenkins\GAME-Ascendant-Hardening_Demo\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:910 with error 887A0006
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
kernel32
ntdllEDIT: Upon further testing, it seems that this crash is related to using Frame Generation on Nvidia cards. I disabled it and I didn't experience a single crash since. Also, stutter seems to have been diminished as well.
- EA_Illium2 years ago
EA Staff (Retired)
Hey @Stryker12602 @NereusHixon
Can you try disabling Frame Generation, as @Shirofune mentioned, and check if this continues?
Cheers,
- 2 years ago
So far works without FG. But the game is stuttering very bad, worse than before.
You guys need to fix FG and the stutter now.
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