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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
3 years ago

@corycjm12 

Try these steps, thanks.

  • Wieguns's avatar
    Wieguns
    New Novice
    3 years ago

    These steps did not help, and I am still encountering the issue.  I have no overlclocks, the lastest freshly installled nvidia drivers, and I will crash with the same error whenever I try to get into a save game.

    I'm playing several other AAA titles for hours on end without issue.  I was excited for this game.  Really unfortuante I can't get passed these crashes.

      • rzayas28's avatar
        rzayas28
        3 years ago

        My error is a little different, but can't get more than 5 mins of play without it crashing:

        Fatal error: [File:Unknown] [Line: 868] CurrentQueue.Device->GetDevice()->GetDeviceRemovedReason() failed at D:\Jenkins\GAME-Ascendant-Hardening_Build\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:910 with error 887A0006

        DXDIAG attached.

        Thanks for any help.

  • Shirofune's avatar
    Shirofune
    3 years ago

    Same issues here, got the game today. Played the first level fine, albeit with a lot of stutter. From the 2nd level onwards (training) it's crashing constantly. It might last 2 minutes ingame, 30 seconds, or 10 minutes. I crashed 8 timesin the span of 30 minutes. Basically makes the game unplayable, gonna order a refund.

    Fatal error: [File:Unknown] [Line: 868] CurrentQueue.Device->GetDevice()->GetDeviceRemovedReason() failed at D:\Jenkins\GAME-Ascendant-Hardening_Demo\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:910 with error 887A0006

    ImmortalsOfAveum_Win64_Shipping
    ImmortalsOfAveum_Win64_Shipping
    ImmortalsOfAveum_Win64_Shipping
    ImmortalsOfAveum_Win64_Shipping
    ImmortalsOfAveum_Win64_Shipping
    ImmortalsOfAveum_Win64_Shipping
    ImmortalsOfAveum_Win64_Shipping
    kernel32
    ntdll

    EDIT: Upon further testing, it seems that this crash is related to using Frame Generation on Nvidia cards. I disabled it and I didn't experience a single crash since. Also, stutter seems to have been diminished as well.

      • NereusHixon's avatar
        NereusHixon
        3 years ago

        So far works without FG. But the game is stuttering very bad, worse than before.

        You guys need to fix FG and the stutter now.

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