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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

/hi @Stryker12602 

To check have you tried the following troubleshooting?

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

[Asking for Information]

Hey Everyone, 

Thanks for letting us know what you are running into with Immortals of Aveum, If you are still getting a crash message while playing and have not so far let us know the following information. 

 

  • Platform (or client):
  • EA ID (PSN ID/Gamertag):
  • Are you getting an error message?
  • Does this happen at a specific point when launching or playing IoA?
  • How long are you playing until this happens?
  • If possible, share a Screenshot or Clip...
  • If on PC, please share a DxDiag and an EA app Error ID

We can use this information, to help make the team aware of the issue and to further investigate. 

 

Cheers!

@corycjm12 @Stryker12602 @rzayas28 @Wieguns 

  • NereusHixon's avatar
    NereusHixon
    2 years ago

    @EA_Illium

    Please see the below. Tried everything from clearing EA cache, disabling/enabling DLSS. Still crashes with error code 887A0006

    Platform (or client): Epic Games
    EA ID (PSN ID/Gamertag): NereusHixon
    Are you getting an error message? Yes. Crashes with error code 887A0006
    Does this happen at a specific point when launching or playing IoA? Its random, but recently started crashing during the first training fight
    How long are you playing until this happens? Before it was 10 mins, now it happens instantaneously when in an action scene
    If possible, share a Screenshot or Clip...
    If on PC, please share a DxDiag and an EA app Error ID ? Error ID already provided above. DxDiag attached.

    Hopefully you guys are able to provide a fix soon before my refund period is over.

  • Stryker12602's avatar
    Stryker12602
    2 years ago
    • Platform (or client): PC
    • EA ID (PSN ID/Gamertag): Stryker12602
    • Are you getting an error message? just a UE5 crash report
    • Does this happen at a specific point when launching or playing IoA? This happens every time after the loading screen after getting on the hovercraft during the Travel to Palathon part
    • How long are you playing until this happens? N/A
    • If possible, share a Screenshot or Clip... no screen shot, just sent to desktop
    • If on PC, please share a DXDiag and an EA app
  • Stryker12602's avatar
    Stryker12602
    2 years ago

    also tried all of the recommended stuff above like clearing cache, didn't help.

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Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,564 PostsLatest Activity: 23 hours ago