Hi @Kimberley78912,
Hmmm ok. Thanks for adding that. Are you playing from the friend pass version?
It would be good to know also if you are playing from Steam or the EA app. There might be a syncing issue that some troubleshooting could help clear up, potentially other factors. Depending on the launcher, the steps would differ.
Could you also, please check the date of birth on your account (if using Steam, double-check it there too)? The reason is, if your accounts are listing you as underage it might be why you're coming up against that error message as child/underage accounts have restrictions in place.
- EA_Lanna