Forum Discussion

pekcedenoz's avatar
pekcedenoz
7 months ago
Solved

game is not working

"Hello, we were able to play It Takes Two quite well last week.Suddenly, the game decided not to open. I uninstalled and reinstalled it, but that didn’t work. I reset my computer and tried to install...
  • EA_Illium's avatar
    EA_Illium
    7 months ago

    Hi @pekcedenoz Thanks for the additional info, to confirm do you have  ITT installed via Steam or the EA app currently?

    When you have a sec give the following a try if you have not already:

    1. Run the System File Checker tool, then Check for Windows and GPU updates
    2.  Repair the game files in the EA app. Go to the Library and find your game. Click the Manage icon, then click Repair.
    3. Clear EA App's Cache (Top Left Menu > Help > App Recovery)
    4. Check if any background applications are stopping the EA app or your game.
    5. Default your PC to the dedicated Graphics card: Troubleshooting Graphics issues 

    If this keeps up, would it be possible to get a DxDiag file?

    Thanks!

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
7 months ago
Hi @pekcedenoz, do you get an error message, or do you notice ITT attempting to open at all before closing?

pekcedenoz's avatar
pekcedenoz
7 months ago

nope, there is no eror message, nothing. Just game is not opening at all.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 months ago

    Hi @pekcedenoz Thanks for the additional info, to confirm do you have  ITT installed via Steam or the EA app currently?

    When you have a sec give the following a try if you have not already:

    1. Run the System File Checker tool, then Check for Windows and GPU updates
    2.  Repair the game files in the EA app. Go to the Library and find your game. Click the Manage icon, then click Repair.
    3. Clear EA App's Cache (Top Left Menu > Help > App Recovery)
    4. Check if any background applications are stopping the EA app or your game.
    5. Default your PC to the dedicated Graphics card: Troubleshooting Graphics issues 

    If this keeps up, would it be possible to get a DxDiag file?

    Thanks!

    • pekcedenoz's avatar
      pekcedenoz
      7 months ago

      We have done all off these, even we formatted the computer. It didn't help it all, tha game still wont open 

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        6 months ago
        Hi @pekcedenoz, Would it be possible to get a Dxdiag?

About EA Originals Discussion

Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,508 PostsLatest Activity: 34 minutes ago