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pekcedenoz's avatar
1 year ago
Solved

game is not working

"Hello, we were able to play It Takes Two quite well last week.Suddenly, the game decided not to open. I uninstalled and reinstalled it, but that didn’t work. I reset my computer and tried to install...
  • EA_Illium's avatar
    EA_Illium
    1 year ago

    Hi @pekcedenoz Thanks for the additional info, to confirm do you have  ITT installed via Steam or the EA app currently?

    When you have a sec give the following a try if you have not already:

    1. Run the System File Checker tool, then Check for Windows and GPU updates
    2.  Repair the game files in the EA app. Go to the Library and find your game. Click the Manage icon, then click Repair.
    3. Clear EA App's Cache (Top Left Menu > Help > App Recovery)
    4. Check if any background applications are stopping the EA app or your game.
    5. Default your PC to the dedicated Graphics card: Troubleshooting Graphics issues 

    If this keeps up, would it be possible to get a DxDiag file?

    Thanks!

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Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.Latest Activity: 1 minute ago
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