Forum Discussion
4 years ago
My wife and I began playing It Takes Two and we love it!
Only problem is... every time we play it, a few minutes will go by and them bam! The game crashes!
It either freezes the screen or the screen will turn black.
We tried reinstalling the game but that was not the issue.
We have an Xbox Series X and downloaded the game through Game Pass.
We'd love to keep playing it.
Any suggestions?
EA_Illium
EA Staff (Retired)
4 years agoWould you both be able to try the following steps to see if this continues?
- Check for updates
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
- Check for additional content
- Press the Xbox "X" button on your controller > Select My Games and Apps
- Under Games, scroll to your game and press Start
- Select Manage Game and add ons > Select the Game (will shows version) on the right (top choice of the three)
- Then Manage Installation on Xbox one > Should show additional downloads and files if needed
- 4 years ago
Hi @EA_Illium
I'll try these steps and let you know as soon as I have some playtime after trying it. - 3 years ago
We had this same issue in the same spot in the game on Xbox One, and this solved it. THANK YOU! So how my husband and I can finish the game now!
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