EA Staff (Retired)Hey @Dr_Cheesesteak,
I'm sorry that you're having trouble getting in touch with EA Help. Let's see if we can sort you out.
You're right, the actual "Contact Us" page doesn't have a phone number on it, but you should still get a live contact option when you're within the support hours. What browser have you been using to get in touch? Maybe trying a different one will help?
And, although I'm sure you did that anyway, make sure you follow the steps on screen, i.e.
Select "Rocket Arena" > "PC" > "Missing Content" > "Never received content" > "Select contact option". Then you should be able to choose "Chat" or "Get a call".
- Leeloo
Thank you @EA_Leeloo
So I was able to get a call. They removed/refunded the game from my account and said I should be able to add it via the Vault. However, the game was still in my library and the Mythic/pre-order content was there! They said the game should NOT be in my library lol, but if it disappears soon, I can just re-add it via the Vault. So...*fingers crossed* nothing weird happens if the game suddenly disappears, I re-add, and DON'T get the Mythic Ed content again.
EA Staff (Retired)
