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MarcoTVale's avatar
MarcoTVale
Seasoned Newcomer
18 days ago
Solved

Ongoing Issue - Error Code 104-40010000 (Game Session Unavailable)

Since yesterday, I have been experiencing persistent issues connecting to a game session, encountering the error code 104-40010000. I am located in Brazil and have been attempting to play from Xbox with players on PC, but the system consistently reports that the session is unavailable.

This issue is preventing normal gameplay and significantly impacting the user experience. I kindly request that EA investigate and resolve this matter as soon as possible.

bug
split fiction
technical issues
  • EA_Mako's avatar
    EA_Mako
    14 days ago

    Hey folks,

    This should now be cleared up, thanks again for the patience while we were taking a look.

    Please give this another try next time you have a chance and let us know if you're still running into the error!

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  • Joselitoeu's avatar
    Joselitoeu
    Seasoned Novice
    17 days ago

    Same error, I'm hosting on Steam and my friend is on friend pass on PS5, he can't connect with error 104-40010000

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    15 days ago

    Hey ​everyone,

    Thanks for the posts. We are aware of an issue preventing matchmaking from taking place in certain situations and we're working to get that cleared up.

    Thanks for hanging in there in the meantime.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    14 days ago

    Hey folks,

    This should now be cleared up, thanks again for the patience while we were taking a look.

    Please give this another try next time you have a chance and let us know if you're still running into the error!

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