EA app isnt letting me download it takes two even though i have gamepass
Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with?Other (Please Describe) Please describeEa app not letting me install it takes two When did this happen? (dd.mm.yy hh:mm)04/11/21 10:53 am Summarize your bugI own game pass for pc and its newest release is it takes two, I wanted to download it and play, it says I can on the box app with ea play on the ea app, but there is no option on the games page, it's only for play pro which is not what the marketing and game pass itself says How often does the bug occur?Every time (100%) Steps: How can we find the bug ourselves?have active game pass subscription and linked accounts then go to the it takes two game page What happens when the bug occurs?cannot install game with ea play/game pass What do you expect to see?free with ea play
I just want to play it takes two but the ea app isn't showing the option for gamepass/ea play
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fully crashes after 10 Minutes playing Split Fiction","id":"message:11976123","revisionNum":1,"repliesCount":63,"author":{"__ref":"User:user:5397737"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ea-originals-discussion-en"},"conversation":{"__ref":"Conversation:conversation:11976123"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11976123"},"body":"
Good Morning !
I've been trying to enjoy the new game with my friend for the last few days, but there is no way to play it more than 10 minutes in a row without the PS5 fully crashing forcing me to do a manual reboot and rebuild the database before i can relaunch the game for 10 more minutes of playtime.
We have both bought the full version of the game, and both of us are playing on PS5.
I have already tried deleting the game and DL'ed it again. and went through all the possible repairs in the PS5 safe mode (cache delete, rebuild, etc)
It's the only game where this happens, whether online or single player (I've tried various others for long periods of time to discard hardware issue or overheating from the console), and the first time I get a crash where the console just turns off without any error message.
Please help, we can't wait to get back in the adventure !
Thanks a lot !
","body@stringLength":"933","rawBody":"
Good Morning !
I've been trying to enjoy the new game with my friend for the last few days, but there is no way to play it more than 10 minutes in a row without the PS5 fully crashing forcing me to do a manual reboot and rebuild the database before i can relaunch the game for 10 more minutes of playtime.
We have both bought the full version of the game, and both of us are playing on PS5.
I have already tried deleting the game and DL'ed it again. and went through all the possible repairs in the PS5 safe mode (cache delete, rebuild, etc)
It's the only game where this happens, whether online or single player (I've tried various others for long periods of time to discard hardware issue or overheating from the console), and the first time I get a crash where the console just turns off without any error message.
Please help, we can't wait to get back in the adventure !
Thanks a lot !
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I've been trying to enjoy the new game with my friend for the last few days, but there is no way to play it more than 10 minutes in a row without the PS5 fully crashing forcing me to 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Issue - Error Code 104-40010000 (Game Session Unavailable)","conversation":{"__ref":"Conversation:conversation:12132604"},"id":"message:12132604","revisionNum":1,"uid":12132604,"depth":0,"board":{"__ref":"Forum:board:ea-originals-discussion-en"},"author":{"__typename":"User","uid":5511646,"login":"MarcoTVale","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"}},"metrics":{"__typename":"MessageMetrics","views":51},"postTime":"2025-04-27T07:47:55.163-07:00","lastPublishTime":"2025-04-27T07:47:55.163-07:00","readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:34":{"__typename":"Rank","id":"rank:34","position":45,"name":"Seasoned 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PS5 fully crashes after 10 Minutes playing Split Fiction","moderationData":{"__ref":"ModerationData:moderation_data:11981146"},"body":"
Habe auch das Problem. Ich hatte es bisher 2 mal, im Pausenenü. Es hat meine Ps5 komplett immer runtergefahren, also einfach vo jetzt auf gleich aus gemacht und ich konnte auch durch drücken des Powerknopfes nicht wieder einschalten. Ich musste jedesmal den Netzstecker ziehen und daten neu aufbauen etc.
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Hello !
Sorry I couldn't do it earlier, I had no more free time to play. I've tried everything you mentioned except the hotspot connection as my mobile signal is crap indoors. Nothing solved the problem, I still get the same crash.
\n
It appears I'm no longer the only one experiencing the problem. Just in case i'll summarize again using your form, please keep me updated, I'm looking forward to be able to play again with my friend.
\n
EA ID/Steam ID : Croustitastic Platform : PS5 Which console generation do you have? : PS5 with CD player What is your Gamertag/PSN ID? : Croustitastic Date/time issue occurred? : After about 15 minutes of playtime, every time Summarize your bug: Full PS5 crash (black screen) forcing an unplug and a rebuild of the database, unrelated to any specific action in the game What type of issue do you have? Crash Which mode has this happened in? Online Do you own the base game or on Friends Pass? Own the digital version of the game, and so does the friend I am playing with Is this during a specific mission or during a cut-scene : Completely random.
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Hey, Folks
We are looking to get some info from PS5 players who are having connection and crashing issues. We need the error report, which you can find on the help article PlayStation console error history!
Attach screenshots of this screen and the error(s) you have there, so we can send this over to the team.
Thanks!
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Good Morning !
I have checked following the steps in the link, but the PS5 doesn't generate an error history as it shuts down entirely.
There is no time for an error code before the console blacks out, so no report generated.
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I have the same problem on my PS5. After about 1 hour of playing with a friend (also on PS5) the PS5 suddenly turns off and I can no longer turn it on until I disconnect and reconnect the power cable. The PS5 feels very warm so it looks very much like overheating. It only seems to happen to the PS5 hosting the game. The other PS5 on the friends pass keeps running. If I start the game again after the PS5 starts it will turn itself off again within 10-15 minutes. If I leave it to cool then I can play longer until it again turns off. This is the only game I have seen this happen with.
I've looked into the PS5 console error history but there is nothing there. The mechanic that turns off the console is not caused by software it looks like.
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Bonjour,
J'ai le même problème avec ma XBOX SÉRIE X. J'ai fait toute les manipulations mais rien à faire c'est toujours le même problème.
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I have the same issue. Can`t enjoy the game when it crashes every +-10 minutes. I was looking forward playing this game after I`ve seen that the game sold 2 million times and has really good review scores. But at this moment it feels unplayable, which feels as a huge bummer for 50 euro. I played the game a few hours but already got the crash like 20 times. After the crash and restar the PS5 needs to do a repair and check the external storage for damage. (cause it needs to be unplugged from the power outlet to be able to restart)
I always (try) to play the game with a nephew offline. So we always play local co-op at my house. The games freezes at random times without any warming. No extra fan sound. And the PS5 can`t be restarted after the crash unless it is taken out of the power outlet. I have the game physical on disc so there is no option to restore Licence.
I tried mutiple installs/unistalls of the game I also tried the game without the patch. With or without the patch doesn`t make a difference. It does`nt create an error in the history. There is no possibility to make any screenshot cause the freeze makes the PS5 completly go to black without any response to a reboot. (unless power is unplugged) Please EA we need a fix asap.
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Are you using a wireless headset that uses a dongle, and if so, is it plugged into the front or back of your console?
\n
Used to be a thing with Xbox but it's possible there could be a similar issue on PS - Try unplugging anything unnecessary from your usb ports and if you have a dongle, try switching it to the other side (back of the console is better than the front according to YT)
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CZECH Language!!! Problém je se zdrojem v ps5, mám už druhou konzoli a stává se mi to znovu :/ Zdroj ps5 posílá málo výkonu do samotné konzole a ta se potom vypne. Řešení- koupit nový zdroj nebo pořádně vyčistit ps5 od prachu.
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\n
MARKED AS SOLUTION FOR VISIBILITY
\n
\n
Hi everyone,
\n
For those experiencing random PS5 shutdowns or crashes while playing Split Fiction, please try the following troubleshooting steps:
\n
\n
Remove any additional USB devices from your console and see if the issue persists. If you’re not using any extra devices, please mention that as well.
\n
Ensure both your PS5 and the game are fully updated. You can check for updates through the system settings—refer to your console manual for the exact steps.
\n
Check your console’s ventilation. Overheating can cause unexpected shutdowns, so make sure your PS5 is in a well-ventilated area and not obstructed by dust or objects.
\n
Test in Safe Mode. Try rebuilding the database in Safe Mode to see if it helps resolve any potential system issues.
\n
\n
\n
Let us know your results.
\n
Thanks.
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