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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Lost in Random Game Not Loading

@nicole_phs 

Try the relevant action below depending on your platform:

PlayStation: Boot in Safe Mode, Option 5 Rebuild Database: https://www.playstation.com/en-gb/support/hardware/safe-mode-playstation/

Steam: Verify files - https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB

EA app: Click Manage button and then Repair

Additional PC steps:


Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/


Thanks.

  • TophatAndTeacups's avatar
    TophatAndTeacups
    Newcomer
    2 months ago

    I am having the same problem, and none of the above options have fixed the issue. It started fine the first time, but as soon as I went to the options menu and tried to apply subtitles, the entire game seemed to glitch and start showing only the text image IDs, not the actual text images. I included pics of what it showed after restarting the game, and various launches after each of the above fix attempts. The game no longer loads any further than the loading tips screen, but will load different tip labels when prompted.

     

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