Forum Discussion

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: My save is gone

Hi @Nightmare1091, did you recently switch storage drivers? or can you check if any data is currently split across them (if you have more then one)?

4 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @Nightmare1091 

    If we only have one storage for your game saves, and checking the Xbox cloud does not give you any save data It could be possible that your save data was somehow corrupted or removed from your console. 

    Do you use the Insider builds of Xbox OS by chance? If not, and if you do not have another backup we can locate we will not be able to restore progress to the game. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago
    Hi @Nightmare1091, Thanks for the additional information.

    We might need to start a new game, and confirm you can save and upload your data to the Xbox cloud . Without a local save or cloud data we will not have another option to check for your progress.

About EA Originals Discussion

Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,584 PostsLatest Activity: 15 hours ago