Forum Discussion

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: Stuck on logging in

Hey Everyone, 

I wanted to give an update we are looking into this further. 

I've seen it mentioned here that uninstalling the EA app, then launching IoA will sometimes allow you past the Logging in screen. 

Can anyone confirm if they uninstalled the EA app, then tried to launch IoA if the EA app client was automatically reinstalled? 

Thanks!

2 Replies

  • benltan's avatar
    benltan
    2 years ago

    Hi @EA_Illium 


    I believe this is what I experienced. I certainly uninstalled it and reinstalled it several times, but the the only way I could get past the login screen was when it wasn’t running when I started the game, and then by opening it when on the login screen. 

    Hope this helps.


    Many thanks

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago
    UNDER INVESTIGATION - Accepting As Solution For Visibility Purposes Only

    Thanks everyone that has given information so far!

    When you have a moment would it be possible to get a Error ID Number (You should get one once you submit the report) and any log files you have located in the following location?

    For problems with installing and launching the EA app On PC - 

    1. Navigate to C:\Users\[Your computer name]\AppData\Local\Electronic Arts\EA Desktop\Logs
    2. Make hidden files and folders visible.
    3. Attach the files here, If they are to large you can DM me here on Answers HQ a link to the file. 

    Thanks!

About EA Originals Discussion

Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,580 PostsLatest Activity: 5 years ago