Forum Discussion

CamitoT's avatar
CamitoT
2 years ago
Solved

Unable to Connect to EA even with an internet connection

I am unable to launch either of the games that I have recently purchased (A Way Out and It Takes Two). I bought the games one steam, and when I attempt to launch the games , I am prompted with the me...
  • CamitoT's avatar
    CamitoT
    2 years ago

    none of the info in either of these links helps my issue. I am unable to access the EA app or either of my games, even though I have an internet connection (albeit connected by ethernet)

    • CamitoT's avatar
      CamitoT
      2 years ago

      Could I please get some help on this issue.

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        2 years ago

        Hi @CamitoT To check do you have any of the following software running on your device?

        • Anti-virus
        • firewall
        • VPN
        • Anti-cheat
        • Proxy settings (If so Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 

        If you have the above can you allow EA App through them or try to temporarily turn them off to see if this keeps happening? If so can we try to clear EA App's Cache (Top Left Menu > Help > App Recovery) 

Recent Discussions