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DragapultAbuser's avatar
DragapultAbuser
2 years ago

Unable to Connect to the EA Servers - Result Code 401-6e (PC/Steam)

Hi, ever since the latest update I have been unable to play It Takes Two (Steam PC Version). I have bought and had this copy since 2022 and was playing it just fine two weeks ago.  However, now...
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hey @DragapultAbuser 

Can we try the following in order?

  1. Run the System File Checker tool, then Check for Windows and GPU updates
  2. Check for other applications that may be limiting EA App or Game performance  
  3. Verify the game in via your Steam library
  4. Clear EA App's Cache (Top Left Menu > Help > App Recovery) 
  5. Restart your device in Clean Boot mode first then try again.

If this continues, we may want to try uninstalling the game with something like Revo uninstaller, verifying the files are removed from your device, and after a restart, try again.

Cheers

DragapultAbuser's avatar
DragapultAbuser
2 years ago

Hi @EA_Illium, yes I have just completed the last step of your suggested fixes (Revo uninstaller) and yeah no luck ☹️ Still the same error

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Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.Latest Activity: 2 days ago
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