Unable to launch the game. Account issue.
I bought this game on steam, tried to launch the game, then it says I may download this game from another account on this device so I can't run it. But this is the only EA account I have and it is th...
Forum Discussion
@Bojuka_Bog me too. I cant start ( i bought on steam yesterday )
EA_IlliumEA Staff (Retired)
Hi @0137f4ee4ac19061 @Bojuka_Bog Can we try the following and check if this continues?
- Verify you are signed into the Steam and EA accounts that have been linked with each other, versus other accounts you may have.
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Verify the game in your Steam library
- Check for other applications that may be limiting EA App or Game performance
- Trying closing other Anti-Cheats and overlays that may be running
what is this ? i cant play
I also have the same problem like you
FIXED!
I did two things and now it is fixed.
1) in EA App go to Top left 3 lines, click help - App recovery - clear cache.
2) in Steam, right click Wild Hearts, properties, local files, verify game files
Same issue. I have EA Play Pro, but also own the game on steam. The game cannot launch via Steam, only via EA App. I want to play via Steam, not EA Play Pro but the EA App doesn't recognize that the game is owned by Steam.Not working for me, still saying it is purchased by another account.
