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Bojuka_Bog's avatar
Bojuka_Bog
Not applicable
3 years ago

Unable to launch the game. Account issue.

I bought this game on steam, tried to launch the game, then it says I may download this game from another account on this device so I can't run it. But this is the only EA account I have and it is th...
wild hearts
DeadlyDonut90's avatar
DeadlyDonut90
Not applicable
3 years ago

Not working for me, still saying it is purchased by another account.

DeadlyDonut90's avatar
DeadlyDonut90
Not applicable
3 years ago

How to fix? Tried all steps, not working...

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    3 years ago
    @DeadlyDonut90 This is an account mixup error, you're logging into the EA app using an account that's not linked to your Steam.

    If you log out then go to EA.com you can log in with a Steam option.

    You can then go to https://myaccount.ea.com/cp-ui/aboutme to see which EA account is actually linked to that steam one, and from here you can make any changes needed to get back into that EA account on the EA app.
    • DeadlyDonut90's avatar
      DeadlyDonut90
      Not applicable
      3 years ago

      I do log in with my linked account, it is still not working.

      • EA_David's avatar
        EA_David
        Icon for Community Admin rankCommunity Admin
        3 years ago
        @DeadlyDonut90 Indeed, apologies for the poor read on my part on that one, checking now you do appear to be logging into your linked account.

        What i did notice is that fixing this should be relatively trivial, can you reset your EA account password then try again?

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