Forum Discussion
EA_Illium
EA Staff (Retired)
3 years agoHey Hunters,
Thanks for letting us know what you are running into with Wild Hearts since the latest March 27th update.
If you are running into issues on PC (for other platforms please make a new post), try going through the following:
Spoiler
- Check for other applications that may be limiting EA App or Game performance
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- EGS - Repair (Library > Tile dots > Manage > Verify)
- Steam - Verify in your library
- Run the System File Checker tool then Check for Windows and GPU updates
- Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings
- Guide for Troubleshooting Graphics issues
- Install/Repair your VC++ files for Wild Hearts
- Put your device in a Clean Boot then launch the game
- Remove any over-clocking or undervolt settings or software and check if the issue continues.
If you continue running into issues and have not already please let us know the following:
- PC Client:
- Player ID (your Gamertag):
- Date/time issue occurred:
- How often does the bug occur?
- How can we find the bug ourselves?
- What happens when the bug occurs?
- What do you expect to see?
- If possible for PC, please share a DxDiag?
Cheers!
3 years ago
I was having problems before and now its MUCH much worse. Never thought it would get worse than that. Sheesh.
- PC Client: Steam
- Player ID (your Gamertag): Ayyo
- Date/time issue occurred: Everyday since 3/27/23 patch -duh
- How often does the bug occur? Every 1-3 seconds while ingame.
- How can we find the bug ourselves? Play the game?! In Everymap and anywhere you go you stutter.
- What happens when the bug occurs? Gameplay suffers (Everything unplayable)
- What do you expect to see? Smoothness 60 fps at 144hz - (Wu Long game uses the same engine btw and they almost have flawless 60fps after they fixed their problems.) What's taking you guys so long?
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