Hi All,
There are a few different issues at play with the Logitech G923 at the moment. Hopefully this will help to clarify what is happening:
PlayStation
- The TrueForce implementation that drives a lot of the force feedback effects is not working. Players will notice very weak forces through the wheel. We have a fix for this lined up in our next patch.
- We are also noticing a lot of crashes for Logitech wheel users on PlayStation. We have limited information for this issue, so if you are experiencing this then please post a bug report so that we can investigate this further. One possible cause is using an older version of the wheel firmware, so if you are experiencing this issue we would recommend updating your firmware in the first instance.
Xbox
- The TrueForce implementation that drives a lot of the force feedback effects is not working. Players will notice very weak forces through the wheel. We have a fix for this lined up in our next patch.
- There is a known issue with the latest Xbox system software that can cause your steering wheel’s input or force feedback effects to cut out during game play. In some instances, this can be resolved by updating the firmware on your steering wheel. However, for Logitech G923s we believe this will require additional work from our partners to resolve. We will let you know once there is an update to this issue. In the meantime, the suggested workaround is to disconnect and then reconnect your steering wheel until the device starts working again.
PC
- The TrueForce implementation that drives a lot of the force feedback effects is not working. Players will notice very weak forces through the wheel. We have a fix for this lined up in our next patch.
- There are some reports of the wheel losing input or force feedback after the game loses focus (e.g. by Alt+tabbing). We believe this should be resolved by updating your wheel’s firmware and getting the latest version of ghub.
There are a few inter-linked issues here, so if you find that this isn’t working as outlined above then please let us know what is happening (e.g. weak force feedback, no force feedback at all, force feedback or input cutting out, etc.) and provide the following information so that we can investigate further:
- Platform (including whether using Steam or EA App for PC users)
- Wheel model
- Wheel firmware version
- Ghub version (PC users only)
- Pedal set
- Whether pedals are connected through the wheel, directly into your PC or console, or through an adapter of some sort
Thanks,
Hoo.
