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Watek_To_Ziomal's avatar
Watek_To_Ziomal
2 years ago
Solved

F1 23 Logitech G923 not working / very low FFB

Product: F1 23 Platform:Xbox Series S Please specify your platform model. Microsoft Xbox One S Summarize your bug Brake, clutch, gas And steering itself is not working on logitech G923. Drivers ...
technical issues
  • EA_Groguet's avatar
    EA_Groguet
    2 years ago

    Hey racers,

    We've been working closely with our partners at Logitech on the implementation of TrueForce, extra buttons, and RPM lights in order to support these features on the Xbox platform. Unfortunately, support for these features will not be available in F1®23 for compatible Logitech wheels.


    We know that these are highly requested features and the team is working towards making these features available in our future games.

    -Groguet

geezw's avatar
geezw
2 years ago

@SteveJackson If you're a console user a PC should not be a requirement to update your wheel to work on a game that claims supports it. Especially when the same wheels work on other titles without the need to update the firmware. Having to go through that process seems like the dictionary definition of jumping through hoops to me.

Regarding posting my specific issue in a separate thread, I did just that on the 29th August here:

https://answers.ea.com/t5/Technical-Issues-Bug-Reports/Logitech-G29-Force-Feedback-Loss-When-Starting-Second-Race/m-p/12896549#M9696

My issue has been ignored and dismissed (it's certainly not listed under "Investigating" on the Community Raised Issues post), so I've given up there be any chance the game will fully support my Logitech G29 without these FFB issues. That's why my statement that the game doesn't fully support Logitech wheels is perfectly justified.

I think it's pretty clear that something is very wrong with how user-reported bugs are being ignored.  As a result I expect most of these issues to persist in next year's version, not that I'd know because I won't be buying it.

SteveJackson's avatar
SteveJackson
Retired Hero
2 years ago
@geezw wrote:

@SteveJackson If you're a console user a PC should not be a requirement to update your wheel to work on a game that claims supports it. Especially when the same wheels work on other titles without the need to update the firmware. Having to go through that process seems like the dictionary definition of jumping through hoops to me.

Then I’m afraid you’re just showing a lack of understanding of why the situation exists.

Precisely because your console isn’t able to perform an update in the manner the MANUFACTURER delivers it. If this is the case, your “beef” is with Logitech, who I am sure will tell you that that is exactly the case.

So, do you then transfer your ire to Microsoft? Because they design and operate the XBox (understandably) in the closed fashion they do for good reason (to protect the integrity of the product/platform). 

No, it seems you’re happy to post your theories here (which it is a free world after all) that if read out of context tell others not to bother to update their firmwares and we should all just wait for the developer to pull a rabbit from their hat?

Or do EA simply remove the Logitech wheels from the compatibility list entirely? 

I have read your bug thread and I can assure you it was not ignored. It was included in a recent update tracking push that has been instigated through appropriate channels. 

When there is more to see, you will see it. But I can’t speak to discussions or decisions I’m not party to.

Thanks.

  • geezw's avatar
    geezw
    2 years ago

    @SteveJacksonIf you actually read my bug report you'd know that I'm a PC user, using all the latest software, drivers, firmware, etc.

    Also there's no need to be condescending by suggesting I have a "lack of understanding of why the situation exists." I'm actually an industry veteran with well over 30 years experience of both developing and testing games, I think I know how games are made, how hardware support is integrated, and how to go about reporting and addressing bugs.

    How bug riddled these games are suggests it's the moderators acting as a link between users and developers that have a "lack of understanding", otherwise some of these issues might actually get fixed.

    I think it's pretty obvious the odd year team has already moved on to the 2025 version, with the even year team well into development on the 2024 version, more than likely unaware that these issues persist from one version to the next (unless of course the odd/even year team split has changed under EA ownership).

  • SteveJackson's avatar
    SteveJackson
    Retired Hero
    2 years ago
    @geezw wrote:
    @SteveJacksonIf you actually read my bug report you'd know that I'm a PC user, using all the latest software, drivers, firmware, etc.

    I have read it. I’ve read it again (yesterday actually) and still trying to assist as much as possible, thanks.

  • SteveJackson's avatar
    SteveJackson
    Retired Hero
    2 years ago
    @geezw wrote:

    @SteveJacksonIf you actually read my bug report you'd know that I'm a PC user, using all the latest software, drivers, firmware, etc.

    Also there's no need to be condescending by suggesting I have a "lack of understanding of why the situation exists." I'm actually an industry veteran with well over 30 years experience of both developing and testing games, I think I know how games are made, how hardware support is integrated, and how to go about reporting and addressing bugs.

    How bug riddled these games are suggests it's the moderators acting as a link between users and developers that have a "lack of understanding", otherwise some of these issues might actually get fixed.

    I think it's pretty obvious the odd year team has already moved on to the 2025 version, with the even year team well into development on the 2024 version, more than likely unaware that these issues persist from one version to the next (unless of course the odd/even year team split has changed under EA ownership).

    Then I’m puzzled by that response. 

    If you’re aware, then the only possible route is to collate user responses with replicable and actionable information. 

    And then again, you’re so sure of what’s going on. 

    So I think we’re concluded.

  • geezw's avatar
    geezw
    2 years ago
    @SteveJackson "So I think we’re concluded." And there it is. With that response you've revealed exactly why these issues never get fixed. If you can't answer the question, or replicate or fix the bugs users report, you just shut down the conversation and pretend they're not happening.
  • SteveJackson's avatar
    SteveJackson
    Retired Hero
    2 years ago
    @geezw wrote:
    @SteveJackson"So I think we’re concluded." And there it is. With that response you've revealed exactly why these issues never get fixed. If you can't answer the question, or replicate or fix the bugs users report, you just shut down the conversation and pretend they're not happening.

    Yes you’re absolutely correct of course! 🤣

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey All,

    Got to drop in with this one. Please make sure you are following the AHQ guidelines and the Do's and Don'ts. 

    AHQ is a place to discuss the games and issues we run into while playing some of our favorite games. If we continue to see the thread derail, we will lock it down.

    Cheers!

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