Missing Pitcoin (both Champions Edition and Purchased)
Product: F1 23
Platform:PC
Please specify your platform model. PC
Summarize your bug I am an EA Play Pro subscriber, paying $14.99 a month for access to the EA Play Pro library. That library includes the Champions Edition of F1 23, which is supposed to include 18,000 Pitcoin. That Pitcoin never appeared in my game, and I still show a 0 Pitcoin balance, making it impossible to purchase the Podium Pass or any of the limited-time offers in the store. In addition, when I anticipated this to be a temporary issue during early access, I purchased 24,000 more Pitcoin through the in-game menu. I also tried to purchase 11,000 through the EA app itself, in case it was an issue with the in-game process. Both purchases were done through Paypal, and both transactions were withdrawn from my bank account -- But no Pitcoin was ever added to my game. The missing Pitcoin with the Champions Edition is annoying, but not receiving Pitcoin I explicitly paid for is obviously unacceptable. I have tried going through EA Help with no resolution.
What is your 16 digit Report Code? MSRT-JVCD-MTKE-TDCE
Can you please provide the name of your current internet service provider? Google Fiber
Which area is the bug/glitch in? Single Player
Steps: How can we find the bug ourselves? Be an EA Play Pro subscriber, download F1 23, look at in-game Pitcoin balance. Then attempt to purchase additional Pitcoin with real money, have the money taken from your bank account, and look at the empty in-game Pitcoin balance again.
What happens when the bug occurs? EA takes my money but doesn't deliver the in-game currency.
What do you expect to see? The in-game currency I purchased with real money.
I get that none of this is support's fault, I appreciate y'all. I just want to find a fix or resolution before the window to initiate charge-backs with my bank closes.
