Forum Discussion

New Novice

2 months ago

account deactivated

Hello! Good day, my ea account (and my google in general) was hacked some months ago, and i believe that's why my f1 account was deactivated, i think that's the case at least, and i had some problems...

discussion

xbox

EA_Mako

Community Manager

2 months ago

Hey hyperwhalmoose,

If you no longer have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details.

The steps on this page would typically help you update that information, but since you no longer have access to the email itself it'd be best to just scroll to the bottom for the Contact us option. An advisor will need to verify a few account details and should be able to work with you to get things updated from there.

hyperwhalmoose
New Novice
2 months ago
Thanks for your response! But i can't find the "contact us" option on the bottom of the page, only the options like "Browse games", "EA app", "EA help" (wich i can't find a contact us option", "About", "Accessibility" and "Jobs", i must be missing something, can you help me out?
- TheRagebeard
  Hero+
  2 months ago
  It's down at the bottom, but not so far that you get to the footer, in the dark area below where it says "Still having issues?"
  - hyperwhalmoose
    New Novice
    2 months ago
    Thanks! Sent it