Forum Discussion

Seasoned Ace

1 year ago

Solved

big LOGIN issue - please help (also to move into the right section)

Hi EA staff, from today I'm having weird login issue with the forum -link- (Google Chrome). I have been logged out from yesterday and the login page is the following (only EA login without platforms...

Nuvolarix
1 year ago
@EA_Groguet wrote:
Hey @Nuvolarix
I mean is that in order to play EA games you need to have an EA Account. That means that your PSN account is already connected to an EA Account. If you try to log in with the EA Account that is already connected to your PSN account you will be able to connect without any issues.
-Groguet
I managed to fix it, I'll update the topic in case anyone else finds themselves in the same situation as me.
I couldn't understand @EA_Groguet ‘s sentence, then I tried it with my son's account and I was able to log in, so I remembered that while with his I had 1) created the EA account and 2) connected the PSN account, with mine I did the opposite.
The workaround was 1) enter the EA account with the only possible way (i.e. via PSN), 2) reset the password. At that point I was able to log in directly with email/password, without using PSN

Thanks,
Nuv

EA_Groguet

Community Manager

1 year ago

Hey @Nuvolarix

I mean is that in order to play EA games you need to have an EA Account. That means that your PSN account is already connected to an EA Account. If you try to log in with the EA Account that is already connected to your PSN account you will be able to connect without any issues.

-Groguet

Nuvolarix

Seasoned Ace

1 year ago

Hmm, if I directly go to https://myaccount.ea.com/ the login page is 'with' platforms

here my details with (the only) platform linked

I have been successful to login through PSN button only so far, no way with direct email/password unless trying to reset a password (?) I never had (if not the one working through PSN)...

☹️